Service Coordinator

3 weeks ago

Labrador City, Canada Johnson Controls Full time
Unleash your potential with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's what we have to offer

  • Competitive pay.
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.
  • JCI Employee discount programs (The Loop by Perk Spot).

What you will do

Working directly with the service and inspection field team, this position will be responsible for the scheduling and optimization of service inspection work, service calls and project work. Scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery, all backlog and upcoming work is scheduled and executed, and all paperwork and reporting is accounted for and provided to back-office files and customer base. This position is critical to our service operations.

How you will do it

  • Utilize scheduling software and assign service calls and inspections to the optimal technician based on skills, availability of the technician, service contract response time, and criticality of the call and proximity to the customer.
    • Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work through problem solving and stratification. Alert management of potential problems resulting from customer or field complaints and work to resolve.
      • Measure branch activity and compliance with program initiatives, identify areas that require improvement and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
        • Demonstrate the ability to prioritize scheduling backlog in addition to tracking and resolving customer issues. Reassign work as needed to manage customers' expectations making judgments based on current workloads and priorities.
          • Monitor Technician activity, reporting and schedules ensuring that customer commitments are met; clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
            • Assisting with A/R functions; requesting POs from customers, updating invoices as required, working with sales team to ensure invoicing requirements and met to provide customers accurate and timely invoicing. Assisting A/R with collections.
              • Assist technicians with training registration, uniform ordering, office supply ordering, office receiving, service line and reception as required.
                • All other duties as assigned.

What we look for

Required

  • Five (5) years of administrative/coordinating or dispatch experience
  • Experience with A/P, invoicing and A/R activities
  • Highly attentive to detail, self-starter who is accountable for daily tasks and takes pride in completing their work; multi-tasking ability is a must
  • Able to work independently, and complete assigned duties within the designated timeframe
  • Multi-tasking ability is a requirement; the ability to execute several ongoing tasks at a time, with the ability to follow up on outstanding items without prompting
  • Experience of direct business-to-business customer service
  • Excellent communication skills; strong written and verbal skills
  • Ability to problem solve with independence, confidence, and professionalism
  • High level of organization
  • Fleet scheduler or service coordinator experience required
  • Demonstrated Microsoft Office proficiency; specifically strength in Excel
  • Ability to learn new software programs
  • Teamwork, positivity, and an ambitious nature required

Preferred

  • College or university preferred
  • Experience working in a fast-paced work environment
  • Experience with Oracle or web-based systems preferred
  • Product knowledge of life safety (fire alarm & sprinkler) equipment preferred.
  • Experience working with mining companies would be considered an asset
  • Experience with Cognibox and/or MCI Track would be considered an asset.

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