Customer Service Coordinator

1 week ago

Quebec City, Canada ABB Full time

**Customer service coordinator**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. As a customer service coordinator, you play a key role in the execution of service projects and activities associated with the call centre of the Québec plant in ABB's Measurement and Analytics division. You coordinate and plan the resources, spare parts, and logistics needed for on-site service work, making sure that the process is smooth from quotation to billing and final payment. You will be the point of contact for the customer during the execution of the service work, optimizing customer satisfaction by meeting all obligations and requirements, while complying with the health, safety, and environmental measures.

**This position reports to**:
Service Manager

**Your responsibilities**:

- Scheduling service calls at ABB customer sites.
- Maintain the documentation and databases in use (training documents, SharePoint, Microsoft Teams, SAP).
- Administration of Sharepoint / Teams sites and groups.
- Providing administrative support for the purchase orders, service contracts, repairs (RMAs), billing, timesheet management, and monthly reporting.
- Establishing lasting relationships with customers to ensure local growth, customer satisfaction, and retention; use feedback to drive the development of the processes and practices.
- Managing all the reports and documents required, and oversee the timely recording of the necessary data in the system.

**Your background**:

- 5-10 years of experience in the field of after-sales service as an administrative assistant or high-technology service coordinator.
- Ability to manage multiple tasks simultaneously as well as excellent planning skills.
- Stand out for your engaging personality and interpersonal skills.
- Excellent communication skills in English and French, both spoken and written.
- Advanced knowledge of IT tools such as the Microsoft Office Suite as well as SAP.
- Demonstrate autonomy, professionalism, and initiative.

**Benefits**:

- Retirement plan
- Wellbeing program
- Healthcare plan
- Accident insurance

**More about us**:

  • Customer Services Coordinator

    1 week ago

    Quebec City, Canada Carmichael Engineering Ingénierie Carmichael Full time

    **With us, it's always about people** - Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC and thermal systems for 100 years._ - Carmichael is a place where your experience will be...

  • Service Coordinator

    1 week ago

    Quebec City, Canada Daikin Applied Full time

    Make your mark at the world's largest HVAC company_ The Service Coordinator will perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office. **What you will do**: - Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and...

  • Customer Service Representative

    1 day ago

    Quebec City, Canada ANDRITZ AG Full time

    Job family: Sales, Marketing & Product Management- Business area: Pulp & Paper - Service- Contract location: Lachine, Quebec, CA- Working location: Lachine, QC, CA- Location type: Office Location / Office-based- Contract type: Permanent Full-Time- Job description: - Every day, ANDRITZ continues to deliver successful innovative solutions to our customers...

  • Property Services Coordinator

    2 weeks ago

    Quebec City, Canada BGIS Full time

    **Who we are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

  • Patient Service Coordinator

    1 day ago

    Quebec City, Canada Bayshore HealthCare Full time

    The Patient Service Coordinator-Dedicated Program, under the direction of the Patient Services Supervisor, Specialty Nursing Services, is responsible for supporting patients with their care coordination needs including but not limited to referral intake to the scheduling system and professional and timely scheduling of patient services within the Specialty...

  • Customer Service Representative

    2 weeks ago

    Quebec City, Canada Transcat, Inc. Full time

    Overview: **Position Summary**: **Responsibilities**: **Essential Duties and Responsibilities** - Control service workflow so that customer’s commitments are met and up to date job status is accurately documented at all times - This is a fast-paced position driven on turnaround and response time to customers - Drive high quality customer deliverables and...

  • Customer Service Representative

    4 days ago

    Quebec City, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you! **Imagine...

  • Customer Support Coordinator

    1 day ago

    Quebec City, Canada CharterUP Full time

    **About CharterUP.**CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In...

  • Branch Customer Service Representative

    4 days ago

    Quebec City, Canada Air Liquide Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Customer Service Representative

    1 week ago

    Quebec City, Canada EXFO Full time

    **Main locations**:Quebec, Quebec, CAQuebec, Quebec, CA **Job Type**:Full-time **Workplace type**:Hybrid **Offer number**:4794 EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and...