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Service Coordinator

3 weeks ago

Quebec City, Canada Daikin Applied Full time

Make your mark at the world's largest HVAC company_

The Service Coordinator will perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office.

**What you will do**:

- Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (startups/repairs, warranty, maintenance).
- Handle customer inquiries and route questions of technical nature to the appropriate resource.
- Track time and attendance for Technicians.
- Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
- Invoice and bill customers.
- Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.
- Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
- Coordinate warranty administration process.
- Order parts and tracks shipments.
- Enter all information and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
- Maintain OSHA logs.
- Answer telephones and greets customers and maintains professional and courteous customer contact.
- Organize and coordinates inventory process.
- Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.
- Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
- Provide initial notification of Workers Compensation claims to insurance carrier Maintains filing office equipment (copier, telephone, fax, etc.) for office.

**Qualifications**:
Must have:

- 2 year degree or related experience
- 5-7 years of related experience in Mechanical, Electrical, or Plumbing service field
- Working knowledge of Microsoft Office Suite
- Strong written and verbal communication skills
- Strong organization, problem-solving, and customer service skills

Nice to have:

- Bachelor's degree may be considered in lieu of work experience
- Experience with Astea or any other service tracking software