Service Desk Analyst
3 weeks ago
Our downtown Calgary client, a crown corporation has a onsite contract opportunity for a Bilingual Service Desk Analyst...............
• Provide first-level investigation and diagnosis for hardware and software issues
• Log all user interactions (incoming and outgoing) into the call-management system
• Establish a course of action to correct issues, provide information to users
• Install, move or set up, and provide ongoing support and troubleshooting assistance to all employees for desktop, laptop and/or peripherals
• Provide deskside support for calls that cannot be resolved over the telephone or via remote management
• Deliver the highest quality of customer service to the users within service levels
• Participate in the creation and ongoing maintenance of a knowledge base on technical issues
Required Qualifications & Skills:
• University degree or a college diploma in information technology
• A minimum of one (1) year of recent work experience in an information technology service desk, operational environment
• A minimum of three (3) years of demonstrated customer service experience
Additional Qualifications The following will also be considered:
• Excellent customer service skills
• Demonstrated experience interacting with individuals at various levels in an organization
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Calgary, AB, Canada CQ Search Group Ltd. Full timeOur downtown Calgary client, a crown corporation has a onsite contract opportunity for a Bilingual Service Desk Analyst............... • Provide first-level investigation and diagnosis for hardware and software issues • Log all user interactions (incoming and outgoing) into the call-management system • Establish a course of action to correct issues,...