Technical Support Specialist

4 weeks ago


Burnaby, Canada Fortinet Full time

Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.

The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing.


Job Responsibilities:

  • Basic troubleshooting on the core Fortinet products - Fortigate
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer system information
  • Recommend corrective actions based on analysis
  • Provide Customer education where needed due to gaps in networking, product knowledge etc.
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation


Job Experience Required:

  • 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
  • Deep working knowledge of operating systems -- Windows, OSX, Linux
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches.
  • Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.
  • Strong troubleshooting and problem-solving skills
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong communication skills, both written and verbal.


Educational Requirement:

  • Bachelors degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.


  • Burnaby, Canada Adaptive Technical Inc. Full time

    Support Desk Specialist Adaptive Technical has an exciting opportunity to join our team and gain experience with a medium sized organization. We are seeking a Support Desk Specialist to provide our customers across the Lower Mainland with operational and technical support. Reporting to the Customer Service Manager, the Support Desk Specialist will maintain...


  • Burnaby, Canada Fortinet Full time

    DescriptionFortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...


  • Burnaby, Canada Fortinet Full time

    DescriptionFortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...


  • Burnaby, Canada Fortinet Full time

    DescriptionFortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...


  • Burnaby, Canada IBC Technologies Canada Full time

    If you have prior HVAC/Plumbing/Automotive/Hardware experience and wish to transition into an office role with flexible work-from-home options, this is the perfect opportunity for you. **About Us** IBC Technologies Inc. is a leading manufacturer of high-efficiency boilers and water heaters for residential and commercial use in North America and a proud...


  • Burnaby, Canada Conarms Holdings Inc. Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Remote location **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources and recommend the appropriate goods or services - Develop reports and proposals to illustrate...


  • Burnaby, Canada Umbrella IT Services Full time

    Umbrella I.T. Services is a growing managed service provider that has been in business for 10 years. We help our clients leverage technology to meet their unique goals. We focus on building and maintaining long-term relationships with our clients by providing them with pro-active, process-based I.T. services that they can rely on while developing their own...


  • Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...


  • Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...


  • Burnaby, Canada GR Marine Bath Gallery Limited Full time

    Education: Bachelor's degree - Experience: Will train - or equivalent experience **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources to recommend the appropriate goods or services - Develop reports and proposals to illustrate benefits from use of good or service - Estimate costs of...


  • Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...


  • Burnaby, Canada Fortinet Full time

    A specialist with a wide range of experiences. Having wide-ranging experience, uses professional concepts and Fortinet company objectives to resolve complex issues in creative and effective ways objectives. **Responsibilities**: - As the primary post sales technical resource. A seasoned, experienced professional with a full understanding of area of...


  • Burnaby, Canada Conarms Holdings Inc. Full time

    Education: Expérience: EducationBachelor's degree or equivalent experienceWork settingRemote locationTasksPromote sales to existing clientsIdentify and solicit potential clientsAssess client's needs and resources to recommend the appropriate goods or servicesDevelop reports and proposals to illustrate benefits from use of good or servicePrepare and...


  • Burnaby, Canada Metro Vancouver Full time

    **Department**:External Relations **Employee Group**: Teamsters Local 31 **Location**: 4515 Central Boulevard, Burnaby **Salary Range/ Wage Rate**: PG 26 $2,984.10 - $3,526.40 bi-weekly **Our External Relations Department is seeking a Multimedia Technical Specialist who will support the organizations studio, AV, event and video production service.** **You...


  • Burnaby, Canada Global Fleet Management Inc. Full time

    Are you passionate about technology, self-motivated and energetic? Do you like to provide top-notch customer service? If the answer is YES, we have a job for you! We are a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our Technical Support...


  • Burnaby, BC, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...


  • Burnaby, Canada Procon Full time

    **Procon Mining and Tunnelling (Procon)** is one of the leading mine development contractors in North America. We are specialized in underground mine development, contract mining, underground excavations, civil tunneling and mining related construction projects. Centered by our people, our company culture is driven on the tenets of integrity, innovation,...

  • IT Technical Support

    4 weeks ago


    Burnaby, Canada Procon Mining & Tunnelling Ltd. Full time

    Procon Mining and Tunnelling (Procon)  is one of the leading mine development contractors in North America. We are specialized in underground mine development, contract mining, underground excavations, civil tunneling and mining related construction projects. Centered by our people, our company culture is driven on the tenets of integrity, innovation,...


  • Burnaby, Canada IBC Technologies Canada Full time

    **About Us** IBC Technologies Inc. is a leading manufacturer of high-efficiency boilers and water heaters for residential and commercial use in North America and a proud member of the Rheem Manufacturing Company family of brands. For over 25 years, IBC has been at the forefront of innovation in the heating industry. Here at IBC, we operate on the basis of...


  • Burnaby, Canada Houle Electric Limited Full time

    **About the position**: Currently, we are seeking a **Technical Customer Support **to join our Low Voltage Technologies team. This position is flexible to work from our Burnaby Office or Victoria, BC Office. **Technical Customer Support Duties and responsibilities**: - Providing consistent, high quality customer service, seeking to deliver efficient and...