Technical Support Specialist
1 month ago
Are you passionate about technology, self-motivated and energetic? Do you like to provide top-notch customer service? If the answer is YES, we have a job for you
We are a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our Technical Support Team.
**Responsibilities**:
- Provide telephone and on-line technical support to existing customers in Canada and USA, including diagnosing and trouble-shooting GPS Tracking hardware and software issues
- Identify and resolve customer technical problems
- Document all outbound and inbound activity via the Support Ticketing system
- Escalate more complex technical issues to Tier 2
- Build lasting relationships with customers
- Communicate in a customer-focused, polite and friendly manner
**Skills required**:
- Excellent spoken English
- Excellent written English communication skills are imperative
- 2-5 years of experience in Helpdesk work or Technical Support in a Call Center servicing USA or Canada
- Professional phone manner, including patience, empathy and a knack for understanding customer needs
- Strong organizational, and time management skills and attention to detail
- Basic electronics knowledge
- Knowledge of GPS Tracking, and cellular and satellite networks is an asset
- The ability to diagnose and troubleshoot software and hardware issues
**Education**:
- Post-Secondary certificate, diploma in IT, Electronics or Engineering
- Knowledge of Spanish is an asset
**Terms of Employment**:
- Full time
- $20 per hour
We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.
**Salary**: $38,000.00-$45,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Burnaby, BC: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 2023-01-04
Expected start date: 2023-01-04
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