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Dynamics 365 Practice Lead

2 months ago

Greater Calgary Metropolitan Area, Canada Convverge, Inc Full time

Who we are?

At Convverge, we are driven by technology, innovation, and the opportunity to collaborate with amazing clients. We build business-level, web-based applications on Cloud platforms like Microsoft Azure, SharePoint and the Power Platform that support a rich set of interactions among customers, employees and users like us. As software developers, report designers, and analysts our work requires us to consider usability, design, business workflow, performance, as well as strong technical platform integrations. We are regional leaders in a growing cloud technology space.


About Our Team

  • We passionately solve problems and commit to quality as the leading design principle.
  • We scale ourselves through small, self-empowered and self-organizing teams.
  • We focus on learning, at an organizational and personal level. All employees are pursuing certifications on company time, with an allocation of 4 hours per week of professional development time.
  • We value a diverse team with a variety of experiences and educational backgrounds.


Position Overview

Convverge is seeking a seasoned Dynamics 365 Practice Lead to establish and lead our Dynamics 365 practice. The ideal candidate will have a deep understanding of Dynamics 365 applications and a proven track record in setting up successful practices within consulting firms.


Key Responsibilities:

- Practice Setup and Strategy:

  • Establish the vision, strategy, and roadmap for the Dynamics 365 practice.
  • Define service offerings, methodologies, and best practices aligned with industry standards and client needs.
  • Develop business plans and financial forecasts for the practice.


- Client Engagement:

  • Serve as the primary point of contact for client engagements related to Dynamics 365.
  • Lead pre-sales activities, including proposal development, solution presentations, and client workshops.
  • Build and maintain strong client relationships to drive customer satisfaction and repeat business.


- Team Leadership and Development:

  • Recruit, mentor, and develop a high-performing team of Dynamics 365 consultants and developers.
  • Provide leadership, guidance, and coaching to team members to enhance skills and capabilities.
  • Foster a collaborative and innovative team culture focused on delivering excellence.


- Delivery Excellence:

  • Along with the Convverge project management team, oversee project delivery, ensuring projects are delivered on time, within budget, and to client satisfaction.
  • Monitor project performance metrics, identify risks, and implement mitigation plans as needed.
  • Ensure quality assurance and adherence to best practices in solution design and implementation.


- Sales and Business Development:

  • Collaborate with sales and marketing teams to drive growth of the Dynamics 365 practice.
  • Support sales efforts by participating in client meetings, conducting product demonstrations, and crafting compelling proposals.
  • Identify new business opportunities and contribute to business development initiatives.


- Thought Leadership:

  • Stay abreast of industry trends, Microsoft Dynamics 365 updates, and technological advancements.
  • Share insights and thought leadership internally and externally through publications, webinars, and speaking engagements.
  • Contribute to the development of intellectual property and thought leadership content.


Qualifications:

  • Bachelor’s degree in Computer Science, or related field.
  • 8+ years of experience in Dynamics 365 consulting, including at least 3 years in a leadership role.
  • Proven track record in setting up and scaling Dynamics 365 practices within consulting or IT services firms.
  • Strong understanding of Dynamics 365 modules and solutions (CRM, ERP, Power Platform, etc.).
  • Excellent leadership, communication, and interpersonal skills.
  • Demonstrated ability to manage multiple projects and teams in a fast-paced environment.
  • Microsoft certifications in Dynamics 365 are a plus.


Benefits:

  • Competitive salary and benefits package.
  • Opportunity to lead and grow a dynamic team.
  • Career advancement and professional development opportunities.
  • Work with cutting-edge technologies and industry-leading clients.


Application Process:

Interested candidates should submit a resume and cover letter outlining their qualifications and experience related to the Dynamics 365 Practice Lead position. We look forward to reviewing your application and discussing how you can contribute to our team's success.