CA Inside Sales Coordinator

3 weeks ago

Hamilton, Canada Radwell Full time

Job Title:                  Inside Sales Coordinator   

Department:             Canada

Reports to:               Senior Sales Team Coordinator

Status:                      Hourly, Full-Time

 

JOB SUMMARY

Responsible for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Respond to customer inquiries to Radwell by phone, email or through other means
  • Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
  • Source products for manufacturers not currently supplied by Radwell (new products)
  • Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
  • Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible
  • Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner
  • Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
  • Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer;perform follow-up and order clean-up as necessary
  • Meet minimum daily standards for quotes and other sales output expectations
  • Build new customers in sales order processing systems; capture complete and accurateinformation for new and existing customers
  • Interact with all departments within Radwell to effectively meet customer commitments
  • Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing database
  • Assist in business system database cleanup and ongoing maintenance
  • Pro-actively develop new business through outgoing customer calls and other means
  • May be modified from time to time. Other duties, tasks and work may be assigned

 

METRICS

  • Minimum of 20 transactions per day is required
  • Minimum of five outbound calls per day is expected, this is to be handed in to your Team Leader on a daily basis.
  • If working the late shift a minimum of 7-10 calls are expected for that day.

 

PHYSICAL DEMANDS 

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)

 

BONUS/COMMISSION PLAN

This position will be compensated via the Sales Bonus program, an existing automated program having the following key components

  • Minimum of 20 quotes per day must be entered
  • Commission payout factor based on average customer satisfaction survey rating ranging from zero – 3 where three means “Excellent.”
  • Commissions paid on sales achieved; commission amounts are increased when customer cash payment is received in a timely manner and reduced if payment is not received in a timely manner
  • Commission amounts are fully disclosed and updated regularly for all participants on a public “commission board”
  • Commissions are paid after the close of the month for the activity within the month
  • For new hires the commission program begins AFTER 90 days (i.e. commission will not be paid for activity during the training/introductory period)

 

EMPLOYEE EVALUATION SUMMARY

Employee will be evaluated on quantitative productivity levels regarding amount of sales that result from actions, number of items processed/followed-up and related activity. 

The employee will also be evaluated according to customer satisfaction levels as identified by customers through our survey system and other feedback mechanisms.  In addition to regular coaching, employee will receive the following written evaluations:

  • Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
  • Quarterly Reviews – Employee will be given a brief written monthly review primarily focused on quantitative performance and measurement of activity
  • Annual Reviews – Employee will be given a formal regular annual review, which assesses productivity and demonstrated business skills and accomplishments for the previous period.

 

WORK SCHEDULE

The work hours will be established between the manager and employee based on the scheduling and coverage needs of the company.  The schedule will generally be an 8-hour period between the hours of 8:00am and 7:00pm, Monday through Friday with one-hour break.  Adherence to attendance and coverage policies is expected to be followed diligently.  Time off will be granted with proper formal notice in accordance with company policy.

 

WORK ENVIRONMENT

The environment is a professional open call center office environment. It may be necessary from time to time to go to our inventory warehouse or our repair center, or to other departments relative to the requirements of the position. Dress attire is casual but professional in an office setting.  All employees are required to wear “Radwear” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Radwell ID Badge and Access card must be worn at all times.  Radwell Safety Policies must be adhered to at all times.

 

EMPLOYER'S RIGHTS

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

 

Accommodations for accessibility are available upon request.



Required Skills

QUALIFICATIONS

  • Must understand the sales cycle; ability to understand the Radwell International sales cycle
  • Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment

 

KNOWLEDGE & SKILLS REQUIRED

  • Strong Computer proficiency
  • Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
  • Ability to multi-task
  • Ability to work at fast pace
  • Attention to detail
  • Problem solving abilities
  • Good communication skills
  • Ability to sell


Required Experience

EDUCATION & EXPERIENCE

Previous sales experience in a related environment or a college degree in business or a related field of study

QUALIFICATIONS

  • Must understand the sales cycle; ability to understand the Radwell International sales cycle
  • Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment

 

KNOWLEDGE & SKILLS REQUIRED

  • Strong Computer proficiency
  • Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
  • Ability to multi-task
  • Ability to work at fast pace
  • Attention to detail
  • Problem solving abilities
  • Good communication skills
  • Ability to sell

  • CA Inside Sales Coordinator

    4 weeks ago

    Hamilton, Canada Radwell International Full time

    JOB SUMMARY Responsible for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to customer inquiries to Radwell by phone, email or through other means Manage sale opportunities for all product; perform all sales tasks...

  • CA Inside Sales Coordinator

    1 week ago

    Hamilton, Canada Radwell International Full time

    JOB SUMMARY Responsible for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to customer inquiries to Radwell by phone, email or through other means Manage sale opportunities for all product; perform all sales tasks...

  • Inside Sales Representative

    4 days ago

    Hamilton, Canada Province Electric Supply Full time

    *About Us*Founded in 1992, Province Electric Supply is a Canadian-owned and operated full-line electrical distributor serving the GTA and surrounding areas. For over 30 years, Province Electric has served the industrial, contractor, MRO, OEM, and institutional markets as a valuable link in the supply chain for electrical products. With 13 locations across...

  • Inside Sales Representative

    4 days ago

    Hamilton, Canada Province Electric Supply Full time

    *About Us*Founded in 1992, Province Electric Supply is a Canadian-owned and operated full-line electrical distributor serving the GTA and surrounding areas. For over 30 years, Province Electric has served the industrial, contractor, MRO, OEM, and institutional markets as a valuable link in the supply chain for electrical products. With 13 locations across...

  • Inside Sales Manager/associate

    4 days ago

    Hamilton, Canada Niedax Canadian Electrical Raceways Full time

    **Niedax Group stands for strong growth, international and customer-oriented.** We are a global group of companies with strong roots - specialized in electrical installation for more than 100 years. As one of the leading manufacturers of cable support systems, we offer with our products everything that is needed around cable laying technology in industrial...

  • Inside Sales Manager/associate

    8 hours ago

    Hamilton, Canada Niedax Canadian Electrical Raceways Full time

    **Niedax Group stands for strong growth, international and customer-oriented.** We are a global group of companies with strong roots - specialized in electrical installation for more than 100 years. As one of the leading manufacturers of cable support systems, we offer with our products everything that is needed around cable laying technology in industrial...

  • Inside Sales

    1 day ago

    Hamilton, Canada Whitebird Full time

    **Inside Sales Representative** Whitebird is a leading distributor and manufacturer of corrugated solutions, packaging, sanitation, safety, and shipping supplies headquartered in Hamilton, Ontario. Our employee culture is valuable to us, and our honesty and integrity has a direct effect on our success. Our Hamilton office is seeking an Inside Sales...

  • Inside Sales Representative

    4 days ago

    Hamilton, ON, Canada Province Electric Supply Full time

    *About Us* Founded in 1992, Province Electric Supply is a Canadian-owned and operated full-line electrical distributor serving the GTA and surrounding areas. For over 30 years, Province Electric has served the industrial, contractor, MRO, OEM, and institutional markets as a valuable link in the supply chain for electrical products. With 13 locations across...

  • Inside Sales Representative

    4 days ago

    Hamilton, ON, Canada Province Electric Supply Full time

    *About Us*Founded in 1992, Province Electric Supply is a Canadian-owned and operated full-line electrical distributor serving the GTA and surrounding areas. For over 30 years, Province Electric has served the industrial, contractor, MRO, OEM, and institutional markets as a valuable link in the supply chain for electrical products. With 13 locations across...

  • Inside Sales Representative

    4 days ago

    Hamilton, ON, Canada Province Electric Supply Full time

    *About Us*Founded in 1992, Province Electric Supply is a Canadian-owned and operated full-line electrical distributor serving the GTA and surrounding areas. For over 30 years, Province Electric has served the industrial, contractor, MRO, OEM, and institutional markets as a valuable link in the supply chain for electrical products. With 13 locations across...

  • Inside Sales Representative

    1 day ago

    Hamilton, Canada Collective Arts Brewing Full time

    The **Inside Sales Representative** will play a fundamental role in achieving our growth objectives. We are looking for an enthusiastic Inside Sales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. They are responsible for increasing...

  • Inside Sales Representative

    1 day ago

    Hamilton, Canada Canada's Green Home Solutions Full time

    We are currently seeking **hard-working, hungry inside sales reps** to join our **fun money-making team!** **Please note this is not a work-from-home position* Some weekends will be required** This role will have a starting base rate of **$16.00/hr to $17.00/hr + additional commissions plus bonuses!** In addition, there is a **performance-based incentive...

  • Inside Sales Representative

    2 months ago

    Hamilton, Canada Integral HR Solutions Inc Full time

    Primary responsibilities in the Inside Sales role include: - Ensure outstanding customer service is provided by developing rapport and strengthening relationships with key customers. - Contribute to account review process; convert target accounts into key accounts. - Proactively develop new customer contacts, pursue leads, service clients to increase...

  • Inside Sales Representative

    2 months ago

    Hamilton, Canada Ackroo Canada Inc. Full time

    We are seeking a highly motivated, customer experience-first **Inside Sales Representative **for a permanent full-time position at our Hamilton office. Reporting to the VP of Operations, the Inside Sales Representative will be working in a multifaceted role driving revenue growth in their assigned portfolio. This position is eligible for hybrid arrangement...

  • Inside Sales Representative

    8 hours ago

    Hamilton, Canada Collective Arts Brewing Full time

    **Role Profile** The Inside Sales Representative will play a fundamental role in achieving our growth objectives. We are looking for an enthusiastic Inside Sales Representative to contribute in generating sales for our company. They are responsible for increasing sales by facilitating orders, processing invoices and accounts receivable, and working towards...

  • Inside Sales

    2 months ago

    Hamilton, Canada Roofmart Full time

    Fantastic Opportunity to Be Part of a Great Team! Roofmart, Canada’s National distributor for Exterior Building Supply for Roofing, Siding, Metal and Building Envelope. With over 50 Roofmart locations across Canada, we are strategically positioned to handle all our customer needs. We are looking for Enthusiastic, Driven, Outside of the Box Thinkers to...

  • Inside Sales

    2 months ago

    Hamilton, Canada Roofmart Full time

    Fantastic Opportunity to Be Part of a Great Team! Roofmart, Canada’s National distributor for Exterior Building Supply for Roofing, Siding, Metal and Building Envelope. With over 50 Roofmart locations across Canada, we are strategically positioned to handle all our customer needs. We are looking for Enthusiastic, Driven, Outside of the Box Thinkers to...

  • Inside Sales Associate

    3 weeks ago

    Hamilton, Canada Nedco Full time

    For 100 years, Nedco has been a cornerstone in the electrical industry. With branches across Canada, Nedco, a division of Rexel Canada Electrical Inc., is pleased to offer one-stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and security. As an **Inside Sales...

  • Inside Sales Associate

    1 week ago

    Hamilton, Canada Nedco Full time

    For 100 years, Nedco has been a cornerstone in the electrical industry. With branches across Canada, Nedco, a division of Rexel Canada Electrical Inc., is pleased to offer one-stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and security. As an **Inside Sales...

  • Inside Sales Representative

    1 day ago

    Hamilton, Canada Altrom Auto Group Full time

    Company Description **Be part of a community of authentic, proud and trusted people** Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. we believe we don’t just deliver car and heavy vehicle parts all...