Manager, Digital Learning

5 months ago

Hamilton, Canada Mohawk Full time
Manager, Digital Learning

Status: Full Time

Hours: Monday to Friday; 35 hours/week

Home Campus: Fennell (hybrid work arrangements available)

Rate of Pay: Payband 11 ($96,466 to $120,582 per year)

Posting Date: June 28th, 2024

Closing Date: July 12th, 2024 at 7:00pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

The Manager, Digital Learning fulfils a key role in building out Mohawk’s Agile Learning Scape. They are responsible for managing the team responsible for providing instructional guidance to all faculty in the creation of new courses and/or the conversion of courses to Hy-Flex, hybrid and online delivery. The Manager, Digital Learning supports the work involved in the multi-year Digital Learning Strategy in addition to work required to develop a strategic program portfolio.

They also work with the leadership of CEAD to develop and build out the strategy for micro-credentials, and support builds for CE, full-time programs, and degrees.

The Manager, Digital learning leads a team of 8 or more Instructional Designers. They must manage the workload for both on-demand support for faculty as well as planned project work, and design and delivery or Academic Technology workshops. Projects are determined through interactions with Deans and Associate Deans based on academic and business needs. The Manager must determine how best to allocate project vs on-demand consultations, and monitor how that allocation is doing at meeting the needs of the Faculty and Administration. On-demand work is performed both in-person and online where faculty can drop-in for consultation.

The Manager is responsible for setting out the process for project intake, project planning and kick-offs and monitors the execution and close of projects. Working in collaboration with the Manager, Digital Skills and the Associate Dean, CTLI, the Manager assigns small agile teams for completion of projects. When calls are released from the Ministry/eCampus or other funding organization, the Manager oversees the internal call for proposals with support from the Director, Academic Technology. They are also responsible for the development and reporting of any successful bid.

Leading the team to develop a culture of customer-service, inclusiveness, and innovation all while keeping the team updated on the latest UDL, accessibility, and educational technology developments.

What you’ll be doing:

Definition of Services

Lead team in defining on-demand support consultation for faculty. Develop and maintain the micro-credential framework for Mohawk College. Participate in working groups external to the college to ensure we are leading in best practices. Develop Project Management Process and Documentation expectations for group and ensure they are adhered to. Develop intake process, including forms, for micro-credential builds as well as for conversions to online learning, Hy-Flex and hybrid delivery. Determine priority of delivery. Seek input from Director, Academic Technology and Dean, CEAD to determine business needs/viability of requests for services if help is needed in determining priority. Determine the requirements for technology and utilization for Hy-Flex delivery, acting as a consultant to IT for faculty needs.

Project Execution & Operations

Define project scope, goals and deliverables with the requester. Determine workload of Instructional Designers and assign to projects and on-demand consultation with faculty. Work with Manager, Digital Skills Services and Associate Dean, CTLI to ensure support for larger projects that Curriculum and Program Quality Consultants and Digital Skills Technicians are available and can be assigned to the agile project team. Effectively communicate project expectations to team members and Project Coordinator. Proactively communicate with project stakeholders on an on-going basis, ensuring that the project is meeting expectations, giving status updates. Ensure a project post mortem is conducted and recommendations are reported in order to identify successful and unsuccessful project elements. Develop best practices and tools for project execution and management. Ensure workshops for Educational Technologies are current, accessible, and regularly scheduled for faculty while modeling best practices in teaching & learning in higher education

Team Performance

Build a high-performing team that consistently strives for excellent customer service and innovation. Build a culture of continuous improvement where staff offer suggestions to improve services and feel compelled to put the effort into inputting the data needed for metrics. Monitor performance for quality, collegial and collaborative efforts and other measures as deemed necessary for meeting the goals of the service. Work with all employees on personal development goals, building upon their strengths and guiding professional development.

Marketing & Project Backlog

Proactively reach out to Associate Deans, Deans, and Program Managers to offer support for their programs.

Other duties as assigned

What you’ll bring to the role:

A Master’s degree in Educational Technology is required for this position. Certified Facilitator of Instructional Skills Workshop an asset. A minimum of seven years of experience managing projects of similar scope and complexity, ideally in a diverse educational setting. A minimum of 5 years’ experience as an Instructional Designer, combined with at least 2 years people management experience. Experience managing a budget. Experience managing broad set of stakeholders. Experience communicating (orally and written) to various levels – faculty, Associate Deans, Deans, Executive, Board, Registrar, Finance. Highly proficient with educational technology –Learning Management systems and integrated ed-tech tools. Highly proficient with MS Suite of productivity products. Project Management, collaboration & engagement skills – must be able to achieve buy-in amongst multiple stakeholders at all levels of the organization (up to and including Board of Governors) and including bargaining and non-bargaining groups. Effective management skills including excellent human relations skills, conflict resolution skills, and understanding of research protocols and processes are needed. Excellent communication skills (verbal and written). Solid negotiation, conflict resolution and team building skills. Customer Service oriented. Leadership skills in decision making, strategic judgement and in implementing strategic initiatives. Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility. The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

Progressive vacation plan starting with 22 vacation days per year plus holiday closure. Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College. 93% top up of maternity and parental leave pay for 52 weeks. Annual employee performance incentive program. Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability. Ability to take courses at a reduced rate for employees and dependents.

To find out more about working at Mohawk College, please visit:

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive ad barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage:

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