Reservations Agent

4 weeks ago


Toronto, Canada Chelsea Hotel, Toronto Full time

Job Summary

.

To be eligible to apply for this position you must live in the Greater Toronto Area and be legally entitled to work in Canada.We are not accepting International applicants at this time.

Reservations Agent sell the Chelsea Hotel to potential guests in a professional manner while maintaining current call quality standards and achieving monthly goals .

MyGuest

· Answer all incoming calls according to call handling standards.Ensuring we exceed callers expectations with service by being welcoming and engaging.

· Provide callers with accurate information regarding the facilities, rates and availability of accommodation within the hotel.

· Answer email inquiries from potential guests and colleagues.

· Correspond and maintain relationships with 3rd party clients

· Follow Call Quality Standards/Chelsea Hotel call script.

MyProduct

· Sell accommodation, packages and services of the hotel to callers and maintain a conversion rate in accordance with department standards.

· Maintain current knowledge of the hotel, packages, specials and promotional rates.

· Maintain set call quality levels.

MyColleague

· Communicate creative and effective ways to improve service levels.

MyChelsea

· Comply with Chelsea policies and procedures. Be aware and comply with any procedural changes.

· Produce daily reports as needed. (i.e. revenue sheets, denials, kid count)

· To complete any projects as required by the Manager. (i.e. daily task sheet)

Requirement .

Working Experience

· Previous hotel experience is an asset

Knowledge

· Strong keyboard and computer skills

Soft Skills

· Strong communication skills

· Be personable, friendly, and a team player

· Comfortable communicating to guest through e-mail and telephone

Education

· Education in hospitality and tourism an asset

Language

· Excellent written and verbal communication skills essential.

· Must be proficient in English and French or Spanish. Additional language skills are an asset. 

Preference will be given to candidates that are bilingual.

Physical Requirements

· Must be able to work weekends and evenings

· Must be able to speak, listen, sit, and type for prolonged periods of time

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process.If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.


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