Revenue & Reservations Manager

3 weeks ago

Toronto, Canada Hotel X Toronto Full time

**Job Summary**

Reporting to the Director of Marketing & Revenue, the Reservations Manager is accountable for managing the daily operations of the Reservations Department and supporting the Reservations team in achieving departmental objectives.

**Role and Responsibilities**
- Lead the Reservations team by ensuring proper hiring, training, and scheduling.
- Be conversant with the property's room types, amenities, and different promotional packages to inform guests calling in to make reservations.
- Work with DORM to monitor inventory and troubleshoot problem dates.
- Build and maintain new and existing rate offers.
- Support Leisure and Group Reservations Agents daily to ensure tasks are completed efficiently and accurately.
- Audit future reservations from all internal and external sources to ensure accuracy.
- Assist in the preparation of group resumes, setting up billing, pre-blocking and preparing vouchers if needed.
- Daily room inventory balancing and comparing future rooms on the book in all systems to ensure accuracy of inventory
- Attend Pre-Convention and Revenue Management meetings as required.
- Find opportunities to exceed our guests' expectations by being intuitive, ensuring the "right guest is in the right room", and enable our front-line colleagues to deliver exceptional service during our guests' stays.
- Support the team by responding to inbound calls for reservations, guest service questions, and appropriate transfers to other departments, as needed.
- Update and compile reservation and revenue related reports.
- Liaising with Sales/Catering and Front Office teams regarding group bookings/room blocks.
- Ensure proper selling techniques and strategies are utilized to maximize room revenue.
- Inform the DORM of any obvious market trends, keep abreast with the selling of room’s inventories on various extranets and be able to participate in yield meetings when necessary.

**Qualifications**

Minimum of 2 years front desk, reservations supervisory experience in a Hotel or related industry; experience within a luxury hotel environment is a plus.

Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.

Flexible shift availability including evenings, weekends and holidays.

**Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.**

**We thank all applicants; however, only those selected for an interview will be contacted.

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