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Service Manager

3 months ago

Kamloops, Canada Mr. Rooter Full time

If you are looking for a new career where you can lead and manage the performance of a locally owned franchise, we are looking for you The Service Manager is responsible for understanding, implementing, and tracking the strategic initiatives, customer satisfaction and financial goals set by the franchise owner.

Apply today to join the team at Mr. Rooter Plumbing. We are looking for the best people to join our team.

We are looking for people who want to take the next step in their career progression. Plumbing is a very important service work that’s always needed, even in times of economic uncertainty. As a plumbing Service Manager, you’ll be doing something that matters

Prior plumbing experience or licenses to join our team is required. You will need experience in leadership within the home service industry and the desire and motivation to lead a high functioning team for a company that has a rich culture of excellence.

We’ll teach you everything you need to know to get started in a career in this industry and your experience and leadership ability will take care of the rest.

Plus, you’ll be on a career path for more advanced positions and credentials that will give you future job security and an opportunity to grow your income. That’s why this is the best service manager job on the planet

How to Know if You Are a Good Fit for this Service Professional Position

This management job isn’t for everyone. It can be demanding, long days, indoors and out, and you’ll lead in various conditions. If you like what you see below, keep reading:

· You like interacting with people. You’ll be the face of our company and will communicate with employees, homeowners, and vendors daily, solving problems, teaching, and showcasing our brand across the industry.

· You like the challenge of leading and developing. You will be part of a first-class culture that develops team members, helping them achieve their professional and financial goals and be the key driver for the franchise owner achieving the company strategic goals.

· You are patient and persistent. You like figuring things out and don’t get frustrated easily. You’re willing to take the time to explain things and help solve complex problems to achieve organizational goals.

· You like working with technology and utilizing systems. You’ll need to be comfortable using a variety of digital technology such as iPads and software applications. We’ll teach you our systems and processes.

· You enjoy leading and developing people. At Mr. Rooter Plumbing, we give our employees the training and coaching they need every day. You’ll coach, teach, and mentor in multiple ways and share different options for opportunities to grow your employees’ careers in the plumbing industry.

Here’s What You’ll Be Responsible For

·You will work hand in hand with the franchise owner helping he or she achieve their operational and financial goals and build a workplace of choice. You will supervise multiple service professionals and ensure they understand roles and responsibilities.

·You’ll set the organizational conditions for our service professionals to provide crucial services for our customers’ homes and families. Here are the things you’ll be responsible for:

· Training – You’ll implement an ongoing training program to ensure your team members have the most up to date knowledge, skills and abilities to perform their jobs.

· Managing Day to Day Operations – You’ll manage field administrative, marketing, sales, and operations teams.

· Perform follow up calls to customers and convert open estimates to jobs and assign appropriate service professional.

· Finding new clientele by visiting and cold calling to establish trust and new relationships for long lasting customers.

· Establish Strategies and Tactics to accomplish initiatives – You’ll achieve financial targets and customer satisfaction levels set by the franchise owner.

· Following Our Mr. Rooter Plumbing Process – You’ll supervise our proven process, from greeting the customer to collecting payment.

How We Measure Success at Mr. Rooter Plumbing

The team is collaborative and competitive here at Mr. Rooter Plumbing and we keep our eyes on the numbers to ensure everyone wins. There’s even a physical scoreboard at the office so that we can celebrate the victories.

Here are some of the things we measure:

Offering and Delivering Solutions – We educate our customers thoroughly and give them the best options to solve their current issues, plus to prevent more problems in the future. Then, we follow through to take care of their plumbing needs.

Quality Workmanship – We make sure we get it done right, the first time.

Operating Efficiently – We stay productive with our time and carefully use materials to avoid waste.

High Customer Satisfaction – We collect customer feedback through surveys and Google reviews that we tie back to each service call. We are proud to maintain high scores for our brand and our location.

Job Requirements

The following are the minimum requirements to be considered for this Service Labor position:

· Must be able to lift at least 35 lbs., bend, stoop, and crawl into confined spaces.

· Must have a valid driver’s license and be insurable – you’ll be driving our company vehicle.

How We Take Care of Our Team Members

· Paid Training – We make sure that you have the knowledge and skills to grow in your career.

· Branded Company-Provided Vehicle while at work

· iPad and Software - We use state-of-the-art technology and software to make onsite customer interactions faster and easier.

· Benefits

The starting pay range for this position is a salary of $38.00/hr to $45.00/hr, depending on your level of experience doing similar work and performance.

At Mr. Rooter Plumbing, we value helping our team members build long-lasting careers in the plumbing industry, starting from general labor positions all the way to team leaders, licensed plumbers or management.

If you’re ready to join our talented & enthusiastic team that shows up ready to crush goals, it is time to take the next step APPLY TODAY