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Customer Service Manager

4 weeks ago

Kamloops, Canada Concord Parking Full time

Customer Service Manager
**Concord Parking is looking for a dynamic Customer Service Manager in the growing BC Interior market**

Located in Kamloops and reporting to the Director of Operations, the Client Service Manager is responsible for operational management, business development and staff supervision for the regional contracts and service delivery.

**Key Responsibilities**:

- Oversee day to day operations, develop and maintain excellent relationships with the clients and on-site contacts in the portfolio with responsive communications.?
- Monitor and evaluate all client sites to ensure appropriate recommendations are made to clients so that their parking management needs are met. Ensure clients and tenants of the client are aware of and satisfied with the services provided and offered by the company.
- Business Development activities such as creating relationships with local property managers and commercial landlords and joining relevant associations and boards with the intention of meeting key decision-makers and introducing the local business community to Concord Parking.
- Oversee the maintenance of fleet vehicles, pay stations, hand-held units, printers, and other tech, including troubleshooting mechanical issues.?
- Develop and promote Concord’s business where possible in a professional and positive manner while maintaining a growth mindset with the goal of strengthening Concord’s presence in the local market.?
- Manage and oversee regional staff including recruiting, hiring, scheduling, training, coaching, disciplinary and performance management, and evaluations in accordance with company policies with the support of the People and Culture Department.
- Ensures all staff within their portfolio has adequate training based on industry, corporate and client standards. Ensure all sites have up to date and complete patrol procedures and other operational procedures and instructions.
- Ensure the work sites are safe, free of health and safety issues, and in compliance with all Paladin Occupational Health and Safety and government regulations.?

All parking management companies are not the same. Concord Parking is unique, and our approach is changing how leading organizations make the most of their parking assets. We’ve grown rapidly as a result of delivering technology and innovation not previously offered by traditional parking companies. Our focus is on providing clients with specialized parking management services that:?
- Enhance the customer parking experience
- Utilize the best in industry technology
- Maximize revenue and return on parking assets
- Provide clients with highly skilled and motivated personnel

Concord Parking offers a great working environment and the most development opportunities of any parking enforcement company in the country. As a part of the Paladin Security Group, we have a coast-to-coast reputation as an Employer of Choice. We have been selected as a Best Place to Work by Glassdoor and are the only security firm ever to be recognized as one of Canada’s Best Managed Companies.??

Available after 6 months of full-time employment.

**Salary**:$52,000 - $60,000 per year

**Qualifications, Skills & Abilities**:

- Must have a minimum of 5 years’ experience in a supervisory or managerial capacity, preferably in a Parking Management setting.
- Degree or Certification in Business Administration or relevant field of study.
- A combination of experience and relevant education may be considered.
- Valid class 5 driver’s license, clear driving abstract with no more than two minor infractions and access to a vehicle that can be used for work purposes.
- Excellent communication skills and a proven ability to build and maintain strong working relationships both internally and externally.
- Strong leadership and business acumen, demonstrating out of the box and solution orientated, strategic thinking.
- Able to problem solve effectively and be a self-starter.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.