Customer Service Manager

3 days ago

Kamloops, Canada Concord Parking Full time

Customer Service Manager
**Concord Parking is looking for a dynamic Customer Service Manager in the growing BC Interior market**

Located in Kamloops and reporting to the Director of Operations, the Client Service Manager is responsible for operational management, business development and staff supervision for the regional contracts and service delivery.

**Key Responsibilities**:

- Oversee day to day operations, develop and maintain excellent relationships with the clients and on-site contacts in the portfolio with responsive communications.?
- Monitor and evaluate all client sites to ensure appropriate recommendations are made to clients so that their parking management needs are met. Ensure clients and tenants of the client are aware of and satisfied with the services provided and offered by the company.
- Business Development activities such as creating relationships with local property managers and commercial landlords and joining relevant associations and boards with the intention of meeting key decision-makers and introducing the local business community to Concord Parking.
- Oversee the maintenance of fleet vehicles, pay stations, hand-held units, printers, and other tech, including troubleshooting mechanical issues.?
- Develop and promote Concord’s business where possible in a professional and positive manner while maintaining a growth mindset with the goal of strengthening Concord’s presence in the local market.?
- Manage and oversee regional staff including recruiting, hiring, scheduling, training, coaching, disciplinary and performance management, and evaluations in accordance with company policies with the support of the People and Culture Department.
- Ensures all staff within their portfolio has adequate training based on industry, corporate and client standards. Ensure all sites have up to date and complete patrol procedures and other operational procedures and instructions.
- Ensure the work sites are safe, free of health and safety issues, and in compliance with all Paladin Occupational Health and Safety and government regulations.?

All parking management companies are not the same. Concord Parking is unique, and our approach is changing how leading organizations make the most of their parking assets. We’ve grown rapidly as a result of delivering technology and innovation not previously offered by traditional parking companies. Our focus is on providing clients with specialized parking management services that:?
- Enhance the customer parking experience
- Utilize the best in industry technology
- Maximize revenue and return on parking assets
- Provide clients with highly skilled and motivated personnel

Concord Parking offers a great working environment and the most development opportunities of any parking enforcement company in the country. As a part of the Paladin Security Group, we have a coast-to-coast reputation as an Employer of Choice. We have been selected as a Best Place to Work by Glassdoor and are the only security firm ever to be recognized as one of Canada’s Best Managed Companies.??

Available after 6 months of full-time employment.

**Salary**:$52,000 - $60,000 per year

**Qualifications, Skills & Abilities**:

- Must have a minimum of 5 years’ experience in a supervisory or managerial capacity, preferably in a Parking Management setting.
- Degree or Certification in Business Administration or relevant field of study.
- A combination of experience and relevant education may be considered.
- Valid class 5 driver’s license, clear driving abstract with no more than two minor infractions and access to a vehicle that can be used for work purposes.
- Excellent communication skills and a proven ability to build and maintain strong working relationships both internally and externally.
- Strong leadership and business acumen, demonstrating out of the box and solution orientated, strategic thinking.
- Able to problem solve effectively and be a self-starter.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

  • Customer Service Rep

    2 weeks ago

    Kamloops, Canada Canadian Linen and Uniform Service Corp Full time

    **Shift schedule: 4 days/week, 2 nights away from home** **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen...

  • Delivery Driver

    3 weeks ago

    Kamloops, Canada Canadian Linen and Uniform Service Corp Full time

    **Shift schedule: 4 days/week, 2 nights away from home** **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients...

  • Customer Service Manager

    5 days ago

    Kamloops, British Columbia, Canada Walmart Canada Full time

    Position Summary...Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.What you'll do...1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting...

  • Customer Service Manager

    6 days ago

    Kamloops, Canada Walmart Canada Full time

    Position Summary...Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.What you'll do...1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting...

  • Manager, District Sales

    3 weeks ago

    Kamloops, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Are you looking for a challenging and fun position with a leading foodservice...

  • Customer Service Representative

    1 week ago

    Kamloops, Canada Waste Connections of Canada Full time

    **Waste Connections of Canada**, the leader in non-hazardous solid waste management in North America is looking for a Customer Service Representative/ Reception is to join our team in Kamloops, BC. We are looking for an SAFETY inclined, energetic, autonomous and proactive team player capable of making a difference in his/her team and community. **Salary:...

  • Customer Service Associate

    1 month ago

    Kamloops, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Pay: 16.75$- 17.50$ Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is...

  • Customer Service Associate

    4 weeks ago

    Kamloops, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Pay: 16.75$- 17.50$ Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is...

  • Service Manager

    3 weeks ago

    Kamloops, Canada Cummins Inc. Full time

    **Service Manager** **Description** **Service Manager** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while...

  • Service Manager

    4 weeks ago

    Kamloops, Canada Westerra Equipment Full time

    **Westerra Equipment** has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry,...

  • Service Manager

    2 weeks ago

    Kamloops, Canada Westerra Equipment Full time

    **Westerra Equipment** has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry,...

  • Customer Service Representative

    2 weeks ago

    Kamloops, Canada Phoenix AMD International Inc. Full time

    **About the Job**: **Bilingual Customer Service Representative** Calling all Customer Service enthusiasts! Phoenix AMD International is looking to expand its Customer Service department. The responsibility is simple, handle all furniture/repair or service-related communication with the end users of our products and programs while providing an exceptional...

  • Retail Customer Service Representative/service

    3 weeks ago

    Kamloops, Canada Cap-it Kamloops Full time

    Key Responsibilties - Ensure Retail customers are taken care of and liaise with shop staff to make sure there are positive outcomes for the customer - Ensure show room is neat and tidy with up dated pricing - Inventory management. Advise owner of descrepancies - Ordering and ensuring accuracy of customer orders - Maintain and update appointment calendar on a...

  • Service Manager

    2 weeks ago

    Kamloops, British Columbia, Canada Westerra Equipment Full time

    Westerra Equipment has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry,...

  • Service Manager

    2 weeks ago

    Kamloops, British Columbia, Canada Westerra Equipment Full time

    Westerra Equipment has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry,...

  • Customer Service Representative

    1 month ago

    Kamloops, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Kamloops, BCYour positive attitude is what makes you special and you genuinely like working with people, so why not join the EBus team as a Customer Service Representative? EBus is currently seeking a full-time Customer Service Representative to join our team based out of our Kamloops Ticket Office. Shifts include...

  • Customer Service Associate

    2 months ago

    Kamloops, Canada Kamloops Paint & Window Coverings Full time

    Kamloops Paint & Window Coverings is Kamloops' Benjamin Moore paint dealer. We sell paints, wood stains, supplies, and window coverings to a wide variety of customers. We have been voted 'Kamloops Best Paint Store' 5 consecutive years in recent local customer polls. We strive to offer the best products and customer service to Kamloops and surrounding...

  • Customer Service Associate

    1 day ago

    Kamloops, Canada Kamloops Paint & Window Coverings Full time

    Kamloops Paint & Window Coverings is Kamloops' Benjamin Moore paint dealer. We sell paints, wood stains, supplies, and window coverings to a wide variety of customers. We have been voted 'Kamloops Best Paint Store' 5 consecutive years in recent local customer polls. We strive to offer the best products and customer service to Kamloops and surrounding...

  • Customer Service Representative

    4 weeks ago

    Kamloops, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Clerk, Customer Service

    3 weeks ago

    Kamloops, Canada Mobile Snap Full time

    Education: - Expérience: **Education**: - No degree, certificate or diploma **Tasks**: - Co-ordinate special publicity events and promotions - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Arrange for billing for services - Arrange for refunds and credits - Explain the type and cost of services...