Community Care Specialist

2 months ago

Barrie, Canada YMCA of Simcoe-Muskok Full time

The opportunity:

The Community Care Specialist is a part of the Association Services team reporting directly to the Supervisor, Strategic Initiatives Community Care Team. Community Care Specialists are responsible for interacting with customers and employees through various communication channels including phone, email, chat and social media, while providing exceptional service and quality experiences. Community Care Specialists will deliver accurate, timely and effective information as well as process registrations and transactions and complete administrative functions in the YMCA of Simcoe/Muskoka operating systems. Community Care Specialists act as a liaison between community members and our programs and services, making helpful links between people, resources, ideas and strategic initiatives.

Please note that this is a one year maternity leave contract.

In this role, you will:

Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada. Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka. Ensure Association deliverables are met that enhance the community members experience across all areas of the Association. Actively participates in training and team meetings, maintaining strong knowledge of YMCA programs and services as well as strategic initiatives. Reviews changes, notices and updates regularly to ensure the appropriate resources are being used, and the information communicated is as accurate and up-to-date. Manage general inquiries, fields complaints and technical support issues, providing advice, guidance and positive solutions, documenting or recording interactions with community members and employees and escalating as appropriate. Complete assigned administration and contacts with a high level of speed, accuracy, care and professionalism. This may include data entry or system corrections, sales order and invoice generation, payment/refund processing, registrations and event support, bookings, modifications or cancellations, renewals, follow-ups, referrals, etc. for multiple YMCA departments. Model appropriate behaviours to staff in line with our Mission, Vision and Values; Establishes rapport and maintains effective relationship-building behaviours with staff and members. Represents the YMCA and the Association in a professional manner in internal and external forums. Willing to work a flexible schedule based on the needs of the association.

You bring:

Post-Secondary Education preferred At least 2 years of customer service experience Proficient in Microsoft Office 365, experience with Microsoft Dynamics 365 and/or Dynamics for Membership preferred A complete understanding of YMCA programs and services preferred Well-developed interpersonal, and relationship building skills; ability to establish rapport, resolve conflict, and provide excellent service to community members and employees Excellent written communication skills Self-motivated with excellent time management skills; resourceful and able to work independently Proactive and adaptive; shows initiative; anticipates issues in advance High attention to detail and accuracy Demonstrated experience with training and development in traditional and e-learning environments Willingness to participate in mandated training to be completed before or shortly after

commencement of work including:

AODA TrainingHealth & Safety Awareness TrainingBill 168 (Violence & Harassment in the Workplace) TrainingPCI ComplianceWHMISChild Safeguarding Orientation

Why work for the Y:

At the YMCA of Simcoe Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As a Community Care Specialist you will have the opportunity to make a positive impact on the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission of building healthy communities.

Perks:

Compensation $18.90/hour Wellness day YMCA Health and Fitness membership

In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.

About us:

The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility.

Our YMCA employs over a thousand staff and hundreds of volunteers who serve tens of thousands of individuals each year in various programs such as childcare, camps, health and fitness, leadership development, employment and literacy, immigrant services, and youth programming. We offer over $1 million in financial assistance annually to ensure accessibility for those who cannot afford to participate.

Beyond facilities and programs, covering Simcoe County, Muskoka and Parry Sound Districts, our YMCA is a supportive community that fosters mental, emotional, and physical well-being. We empower children and youth to become strong, confident, and resilient individuals. We assist individuals and families at all stages of life to connect with what matters most to them, fostering a sense of belonging. By supporting people from diverse backgrounds, ages, and abilities to achieve their health goals, fulfill their potential, and feel a genuine sense of belonging, we contribute to the creation of stronger communities.
The YMCA of Simcoe/Muskoka successfully raises over $1 million each year through strategic campaigns.

Applications will remain open until the position is filled.

We wish to express our appreciation to all applicants for their interest in this position; however, only candidates selected for an interview will be contacted.

The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the People and Culture department at  .

In keeping with our commitment to child and youth safeguarding, job offers are contingent on the successful completion of a Police Records Check and employment reference checks. Police Records Checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Police Records Checks must be renewed every three years. 

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