Case Manager-Financial Empowerment and Wellbeing Program

3 weeks ago

Toronto, Canada YMCA Greater Toronto Full time

Salary Rate: $45,500 – Check out the YMCA’s

Location: Etobicoke Employment Centre YMCA

Work Hours: 37.5 hours weekly

Employment Type: Salaried Contract until March 31, 2025

Number of Vacancies: 2

Anticipated Start Date: June 17, 2024

Deadline to Apply: June 14, 2024 At 5PM

Be the Spark Join our passionate team and help us to achieve great things in our community

The Case Manager (Financial Empowerment & Wellbeing) provides a broad range of services to help increase the financial well-being of low-income adults in different communities across the GTA by engaging participants, collaborating with partners, and interacting with the communities. The Case Manager also develops, implements, and evaluates financial empowerment tools including but not limited to training, workshops, webinars, and self-learning materials meeting the aspiration and project mandates. The Case Manager develops a service plan and records financial empowerment activities to streamline the services ensuring customer service excellence.

In this role, you will:

Interviews, assesses, and assists participants to achieve their financial empowerment and wellbeing goals through identifying and following up on a plan of action to achieve those goals. Provides one-to-one coaching and motivation. Prepares participants for financial empowerment and wellbeing education, engagement, self-learning, and awareness through the facilitation of (i) income, expenses, and budget, (ii) banking, insurance, and financial tools, (iii) saving and investment, (iv) credit and debt management, (v) dealing with mortgage, (vi) income tax and benefits, (vii) retirement plan, (viii) financial planning, (ix) identity theft and fraud protection, and (x) digital platform for financial wellbeing workshops. Assists with the development and maintenance of workshop material; updates curriculum when needed.  Supports the Online Learning Platform Specialist with the creation of learning materials for the general public  Prepares for and facilitates in-class learning; engages participants making workshops interactive and relevant.  Advocates on behalf of participants to community services and programs that will move them closer to their financial empowerment and wellbeing goals. Consults with team members and community partners to find empowerment opportunities, and monitor progress ensuring case management. Participates in outreach events/ activities through collaboration and relationship development with community partners.  Refers members to appropriate program service providers or community agencies based on personal needs and goals of participants  Ensures self-management of program targets related to the Financial Empowerment and Wellbeing program delivery and funder expectations; completes and maintains members' files as per funder and YMCA quality standards.  Completes case note documentation, workshop attendance and handles confidential data; ensures quality audit measures are achieved in accordance with the YMCA and funder’s standards.  Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association. Represents the YMCA and the Association in a professional manner.  Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.  Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.  Other duties as assigned. 

You bring:

University Degree preferred or College Diploma in Business Management, Financial Services, or relevant training/experience  Completion of Personal Financial Services Advice course from the Canadian Securities Institute is an asset (not required)  Minimum 2 years counselling, financial services, and/or case management is an asset  Previous demonstrated experience with group facilitation or training is an asset  Superior presentation and written communication skills with the ability to provide excellent service delivery  Able to motivate and encourage others; familiarity and understanding of various tools to assist with financial well-being and empowerment  Proficient with computer applications, e.g. Microsoft Office 365 and Internet search engines  Previous working experience with virtual platforms  Able to visualize, understand and articulate YMCA outcomes  Well-developed interpersonal, and relationship-building skills; ability to establish rapport and excellent communication with members, staff, and volunteers  Excellent written communication skills  Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity  Flexibility regarding assigned working hours, including evenings and weekends  Excellent understanding of diversity, inclusion and equity including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design 

What you need to succeed: 

Commitment to the YMCA’s

Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services

YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA .

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs. 

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks .

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our and see about working at the YMCA.

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