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Team Lead, Field Operations

3 months ago

Pickering, Canada Moneris Full time
Your Moneris Career - The Opportunity

You will provide daily guidance to your team including coaching on achieving results, coordinating activities, checking on quality and work progress. You will manage the service department personnel and the workload, overtime and overall demand on labor resource planning.

Location: Pickering

Reporting Relationship: You will report to the Regional Manager, Field Operations.

Your Moneris Career - What you'll do

  • Guide and influence the work of your team, and you will mobilize resources to achieve operational and financial results for your area

  • Responsible for people leadership decisions including: hiring, rewarding, training, and developing team members

  • Work with sales teams on sales and rental equipment

  • Support team member engagement actions through their daily interactions with team

  • Review projects, define the equipment and service scope with customer and sales department

  • Monitor cost and overall profitability of projects

  • Lead team activities and coach technical aspects of work to meet schedules / targets; Provide technical assistance and training for local field technicians

  • Obtain inspection approval, customer approval, and monitor final invoicing preparation

Your Moneris Career - What you bring

  • 3+ years of experience required in a field service delivery or relevant role

  • 1+ years of experience in a people management role

  • Must have strong technical ability on electromechanical equipment

  • Ability to establish and maintain positive relationships with internal and external partners

  • Fluent in use of MS-Office products, especially Word and Excel

  • Previous safety and hazmat training a plus

  • Valid driver's license

  • Dynamic and passionate with a strong teamwork mentality

Your Moneris Career - What you get

  • Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)

  • RRSP matching & defined contribution pension plan

  • Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program

  • Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture

  • A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter