Team Lead

7 days ago

Pickering, Ontario, Canada Accoravillage Full time
{"title": "Team Lead Role", "description": "

At Accoravillage, we're looking for a skilled Team Lead to join our retail team. As a key member of our store leadership team, you'll be responsible for driving sales growth, leading a high-performing sales team, and ensuring exceptional customer experiences.

Key Responsibilities:

  • Lead and motivate a sales team to achieve sales targets and provide excellent customer service.
  • Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
  • Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store.
  • Assist store management in conducting new associate onboarding and trainings.
  • Coach associates on customer service fundamentals and provide positive feedback.
  • Assist in resolving customer service matters.
  • Oversee and delegate tasks to team to best maximize efficiency of store operations.
  • Communicate individual and/or team performance feedback to store management.
  • Ensure team receives scheduled breaks and/or meal periods.
  • Create an open outward communication on the sales floor.
  • Ensure adherence to all company policies, procedures, and guidelines.
  • Perform opening and closing procedures, and any inventory duties as directed.

Requirements:

  • 1+ years related experience in a retail apparel environment, luxury retail experience is a plus.
  • Proven ability to successfully lead a sales team.
  • Proven experience with POS management, daily banking procedures, and submitting timely reports.
  • Strong organization, and problem-solving skills.
  • Passion for upholding an exceptional customer experience.
  • Collaborate with others, yet be self-motivated.
  • Available for varied weekly shifts, including weekends, closing, and holidays.
", "company": "Accoravillage"}

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