Administrative Associate, Enrolment Services
3 weeks ago
Under general direction from the Manager of Enrolment Services, the Administrative Associate plays a key role in providing customer service to prospects considering RRU academic programs, as well as other internal and external clients. The Administrative Associate is responsible for a broad range of functions in support of Enrolment Services. Working within Microsoft CRM, the associate is responsible for creating, verifying and updating prospect records, and acts as the first point of contact for prospects during the various prospect inquiry and advising phases that occur prior to the application process.
Job Requirements- Some post-secondary education and a minimum of three years of related experience, preferably in higher education, or an equivalent combination of education and experience
- A dedicated service orientation that will support the University’s internal and external clients (i.e., prospective students, employees, faculty, etc.)
- Excellent attention to detail, accurate data entry skills, and experience working within databases
- Excellent communication skills (interpersonal, written and verbal)
- Ability to multi-task while remaining process driven and outcomes oriented
- Excellent working knowledge of Outlook, Word, Excel, and the ability to adapt to new systems
- A disciplined self-starter, demonstrated by taking initiative where appropriate
- Demonstrates ability to work with minimal supervision
- Strong team ethic with the ability to work well individually and with others
An ideal candidate would also possess:
- Knowledge of RRU, its programs, and the student demographic RRU serves
- Familiarity with student and/or customer relationship management (CRM) software such as Microsoft CRM or Agresso
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