Assistant Senior Care Manager

1 month ago

Toronto, Canada RT Medical Full time

Job Title: Assistant Senior Care Manager  

Location: Toronto, Ontario, Canada 

Company: RT Medical 

About Us: RT Medical is a patient-focused healthcare company specializing in multi-disciplinary primary care clinics, home care, self-testing products, virtual care and Allied Health services. 

With a fun, friendly and results-driven culture, working with RT Medical is an opportunity to be rewarded for your contributions to a growing startup, while helping Canadians through a patient-centered care approach. 

Reports To: Senior Care Manager 

Role Description: The Assistant Senior Care Manager will work closely with the Senior Care Manager and Management Team to play a crucial role in overseeing this segment of our business. The responsibilities of this role will evolve over time as the business grows. This is a hybrid role, working both in the clinic and at home. 

The role will be very hands-on, with tasks including: 

  • Implementing Standard Operating Procedures and the Operations Manual. 
  • Helping to oversee our quality assurance program to ensure customer satisfaction, identify staff improvement opportunities, and maintain the highest quality service. 
  • Assisting with the scheduling and operations platform. 
  • Assisting with the hiring and training of personal support workers (PSWs) and nurses. 
  • Occasionally answering phone calls, emails, and web forms as the first point of contact in the sales process with prospective clients. 
  • Updating customer profiles in the database. 

As the client base grows, the Assistant Senior Care Manager's role will grow to include responsibilities such as: 

  • Supporting the Senior Care Manager in leading a team of PSWs and nurses to provide high-quality personal care in patients' homes and Long-Term Care facilities. 
  • Assisting in creating personalized care plans for patients, collaborating with their families and support circles, which involves travelling to patients' homes and conducting virtual meetings. 
  • Supporting staff management, including performance appraisals and disciplinary plans. 
  • Ensuring patient/client concerns are addressed promptly. 
  • Coordinating with Customer Service (CS) to ensure clients receive appropriate responses. 
  • Shadowing in-home staff to perform quality checks and ensure high standards of care. 

Qualifications: 

  • Background in nursing or a related field a requirement. 
  • Relevant healthcare or administrative qualifications. 
  • Specific experience in the senior care sector is considered an asset. 
  • Exceptional English verbal and written communication skills. 
  • Computer savvy. 
  • Ability to work independently and as part of a team. 
  • Strong organizational skills and attention to detail. 
  • Valid driver's license and access to a reliable vehicle is required. 

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