VP, Infrastructure and Operations

About Beem

Beem Credit Union, founded by Gulf & Fraser and Interior Savings, is the second largest provincially regulated credit union in BC with approximately $10 billion in total assets under administration. 1,000 Beem employees work to serve over 160,000 members who live and work across the province. The credit union offers personal and commercial banking and a full range of insurance and wealth management services from 53 branches that span BC from downtown Vancouver to the North Peace region.

At Beem, we strive to create a future where everyone in our communities can achieve financial wellness. We are proud to serve our members across BC by offering reliable advice, a welcoming environment, and a full range of personal and business banking, investment, and insurance solutions. We help our members find the best options to fulfill their financial potential. We believe in the power of progressive thinking and positive action to take incredible steps forward in every aspect of life.

Learn more about our journey to build Beem Credit Union at togetherwearebetter.ca.

Looking to join a team of driven, collaborative, and positive professionals, grow your career, and contribute meaningfully to your community? Sounds like this opportunity might be the perfect fit

What this role is all about:

Beem Credit Union is seeking a VP, Infrastructure and Operations who is accountable for strategic direction and leadership in all aspects of infrastructure and operations management. If you're passionate about ensuring the reliability, scalability, and security of our IT infrastructure while driving operational excellence to support the organization's growth and strategic objectives, we want to hear from you Apply now to become our next VP, Infrastructure and Operations and play a key role in shaping the future of Beem Credit Union.

This role will enjoy remote working arrangements. Come experience Beem and the communities we serve

What you’ll do:

Strategic Planning and Execution:

Develop and execute a forward-thinking infrastructure strategy that aligns with our long-term business objectives and fuels innovation across the organization. Drive transformative initiatives that capitalize on emerging technologies, such as AI, automation, and edge computing, to revolutionize our infrastructure landscape. Drive strategic initiatives to optimize infrastructure efficiency, enhance operational resilience, and support business continuity. Collaborate with other departments to integrate infrastructure strategy with overall organizational strategy. Establish key performance indicators (KPIs) and metrics to measure the effectiveness of infrastructure strategies and drive continuous improvement. Conduct regular strategic reviews to evaluate the impact of infrastructure initiatives on business outcomes. Leverage data analytics and business intelligence to inform strategic decision-making and resource allocation. Identify potential risks and opportunities associated with emerging technologies and market trends. Establish governance structures to ensure alignment between technology investments and business priorities. Monitor industry benchmarks and benchmarks to assess the competitiveness of our infrastructure strategy.

Technology Innovation and Transformation:

Lead the charge in identifying and adopting disruptive technologies that have the potential to redefine how we manage and operate our infrastructure at scale. Spearhead digital transformation efforts aimed at modernizing legacy systems, enhancing agility, and unlocking new opportunities for growth and differentiation. Lead the evaluation and adoption of emerging technologies to drive innovation, efficiency, and competitive advantage in infrastructure management. Monitor emerging technologies and assess their potential impact on our infrastructure landscape. Develop business cases and ROI analyses to justify investments in new and emerging technologies. Foster a culture of innovation and continuous learning by providing employees with opportunities for skill development and experimentation. Collaborate with industry partners and research institutions to stay abreast of emerging trends and technologies. Identify opportunities for cross-industry collaboration and knowledge sharing to accelerate innovation and transformation.

Infrastructure Architecture and Design:

Define and oversee the architecture and design of our enterprise infrastructure, ensuring scalability, reliability, and security. Lead the establishment of architectural standards, patterns, and practices that promote consistency, reliability, and adaptability across our infrastructure landscape. Oversee regular architecture reviews to identify opportunities for optimization and improvement. Champion the implementation of design principles that prioritize modularity, scalability, and interoperability. Implement a governance framework to ensure compliance with architectural standards and guidelines. Collaborate with enterprise architects and solution architects to ensure alignment with overall IT architecture. Identify opportunities to leverage cloud-native architectures and microservices to enhance agility and scalability. Establish processes for capturing and managing architectural decisions and documentation.

Operational Excellence:

Establish and maintain robust operational processes and procedures to optimize resource utilization, minimize downtime, and mitigate risks. Implement performance monitoring and analytics tools to proactively identify and address infrastructure issues and bottlenecks. Implement a culture of continuous improvement through regular retrospectives and process reviews. Oversee development of a knowledge management system to capture and share best practices and lessons learned. Invest in automation and self-service capabilities to streamline routine operational tasks. Oversee the development of playbooks and runbooks to standardize operational procedures and workflows.

Maturing IT Service Management (ITSM):

Lead the evolution and maturation of our IT Service Management (ITSM) capabilities to enhance service delivery, improve incident response times, and elevate the overall customer experience. Implement industry best practices, such as ITIL, to standardize service management processes, streamline service desk operations, and drive continuous service improvement. Lead the implementation of service catalog and service level management process to improve transparency and accountability.

Security and Compliance:

Drive and instill security culture Oversee solutions to address security and meet compliance finding Ensure compliance with industry regulations, standards, and best practices related to infrastructure security and data privacy. Strategic Partnerships and Vendor Management. Cultivate strategic partnerships with Infrastructure & Operation technology vendors , service providers, and industry peers to stay ahead of the curve and leverage external expertise. Drive collaborative engagements that yield innovative solutions, enhance service delivery, and drive mutual value creation.

Talent Development and Leadership:

Build and lead a high-performing team of infrastructure and operations professionals, providing mentorship, coaching, and professional development opportunities. Foster a culture of collaboration, accountability, and continuous learning to attract, retain, and motivate top talent.

A little about your qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced degree preferred. 10+ years proven leadership in a senior leadership role within Financial Services and proven track record of driving strategic initiatives and delivering impactful results. Proven experience in developing and executing infrastructure strategies that align with business objectives and foster innovation. Extensive expertise in infrastructure architecture, cloud technologies, network management, infrastructure security, and IT governance. Exceptional leadership abilities, with a demonstrated aptitude for inspiring teams, building consensus, and driving organizational change. Strong business acumen, strategic vision, and the ability to translate technology trends into actionable insights that drive business value. Expert knowledge of the Microsoft cloud platform, including Office 365, Azure, and other associated services and products in Microsoft's cloud ecosystem to drive innovation, scalability, and efficiency within the organization's infrastructure and operations. Experience with agile methodologies and practices, with a demonstrated ability to drive agility and responsiveness in infrastructure operations. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and senior leadership. Experience in managing vendor relationships and strategic partnerships, with a focus on driving value and innovation.

What you'll gain:

Competitive base salary; reviewed annually. The salary range for this position is $150,000 to $200,000. An incentive bonus plan. Remote work environment.  Extended health care, dental coverage and disability coverage. Favorable vacation benefits - paid time off to recharge RRSP with Employer contributions, and the option to contribute yourself. Special banking perks - including mortgage and lending products.

At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do

B uild Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity. O wn It: You are ready to take charge, drive change, and deliver outstanding results. L ead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation. D riven by Curiosity: You are eager to explore, learn, and shape the future.

Ready to join?

Visit us at and to learn more about what it’s like to work for Beem Credit Union We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply. We are committed to a fair and equitable hiring process for all candidates.

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