Vice President, IT Infrastructure and Support

2 weeks ago

Burnaby, British Columbia, Canada 123Dentist Full time

123Dentist is Canada's largest majority dentist-owned network of dental practices with more than 425 locations nationwide and in excess of 5000 employees.

We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement.

By leveraging our unmatched management experience, marketing expertise and state-of-the-art technologies, we allow dentists to take advantage of a practical and effective alternative to practice ownership and focus on what they're best at - being a dentist


As we continue to grow, we are seeking an experienced
VP, IT Infrastructure and Support to join our team in this new opportunity.

This role will be based in Vancouver, BC.

Job Overview:

The IT Executive/VP directs IT infrastructure and support for corporate offices and clinics.

The VP of information technology is generally responsible for the design, development and implementation of IT support and infrastructure systems.

This includes the day-to-day management of outsourced support teams, in house system administration and security.

This role works closely with the Chief Information Officer (CIO) to supports business plans, help define the strategic long-term roadmap, creates contingency plans, and ensures that the delivery of all products and services within their purview meet performance criteria based on standard IT metrics.


Responsibilities and Duties:

  • Lead IT functional teams to create and maintain a stable, manageable, and predictable infrastructure
  • Assist in providing leadership in developing the company's overarching information systems and technology strategy and digital vision
  • Manage risk, resource allocation, project prioritization, and research
  • Assist the CIO in the development, allocation and oversight of information technology annual and longrange budgets and initiatives
  • Participate and contribute to the organization's operational efficiency in a wide range of strategic, operational, and professional decisions.
  • Build and maintain collegial relationships with business leaders.
  • Ensure appropriate service levels are established and consistently met.
  • Build capability to maintain business continuity while integrating, optimizing, and driving alignments across the organization.
  • Partner with functional groups to develop a service strategy that will mitigate software, hardware, telecom, and networking issues
  • Define and design capabilities to monitor all critical production processes and technologies that have high visibility and impact on corporate and clinic operations
  • Work with CIO to develop business support standards, processes, procedures, and guidelines
  • Develop SLAs to deliver against product and service goals and report against the service levels by measuring how successful the team performs against them
  • Work with CIO to define, manage, and implement the longterm strategic roadmap
  • Develop and manage incident, contingency, and recovery plans and the functions necessary to restore all operations in a timely manner
  • Ensure all activities comply with enterprise, industry, and government standards
  • Focus on continuous process improvement and user satisfaction by increasing IT's value through innovation and leverage of emerging technologies
  • Ensure that the service delivery and customer satisfaction meet or exceed published service levels agreements
  • Partner with IT and business personnel to discuss the impact of incidents on products and services
  • Evaluate tradeoffs between issues using value, impact, and risk criteria

Education, Credentials, Qualifications:

  • Bachelor's Degree in Computer Science, Information Systems or other relevant experience
  • Minimum 10 years experience as a senior IT leader with strong bias toward infrastructure and IT service

Required Skills & Abilities:

  • Excellent verbal and written communication skills
  • Demonstrated ability in building and managing different sized teams
  • Demonstrated success in leading teams against aggressive service goals
  • Able to plan and execute effective strategies that have led to measurable business improvement
  • Strong financial, analytical, and problemsolving skills
  • Ability to evolve with a rapidly changing environment and anticipate changes in technology
  • Experience summarizing and presenting findings and challenges to senior level executives
  • Strong contract negotiation skills
  • Indepth understanding of modern Infrastructure options and issues
  • Handson experience in delivering support, products and services and a willingness to do what is needed even if it means rolling up the sleeves to do it
  • Knowledge of current and emerging technologies
  • Strong knowledge of Canadian telecom technologies and providers

Working Conditions:

  • Highly professional, collegial office environment
  • A supportive team, keen to enable you to learn and grow alongside the organization
  • Flexi

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