Quality & Process Specialist
4 weeks ago
Provides advisement, oversight and ownership of quality assurance to ensure data and process integrity of the entire district. Through relationship development and influence, advises Operations Management (all positions reporting through Sr. Manager) on quality, compliance, and process direction in order to ensure the data integrity and optimal operational performance. This requires knowledge of specific internal operational processes, policies, and standards. Collaborates with Sr. Managers to review reporting integrity, determine root causes of operational inefficiencies, develop and assist management in implementation of corrective action plans and support compliance across the District(s).
•Ensures data and process integrity from pick-up and delivery through oversight of quality assurance across district(s). •Acts as advisor between Corporate and Field to ensure processes/procedures are in place and aligned to strategic compliance objectives by communicating, implementing, and sustaining quality driven standards to ensure performance goals are met through the maintenance of process compliance. •Reviews processes and recommends changes for more efficient testing and accurate reporting per functional area. •Influences staff in understanding and applying technical processes/procedures as well as the significant impact to overall business objectives. •Drives district-wide training initiatives such as training webinars, operational processes/procedures for facilities regarding compliance and data integrity, and other various training seminars. •Oversees International package processes where stations complete cross border paperwork to vendor to verify correct information is provided. •Monitors standardization of the Overgoods process, investigating breakdown errors in regards to missing return/recipient addresses and offering procedural solutions. •Ensures the Correct Delivery Manifest (CDM) Process is being properly executed for inbound package and information being sent out to customers is accurate. Examine the process for consistency, authentication and determine root cause for failure or lack of compliance and suggest solutions. •Ensures data integrity initiatives and processes are in place to support COI, BCSA, Performance Reporting, CDM, and DCRT to ensure the reporting compliance with process standards. •Approves clerical hours allotted to stations analyzing budgetary and staffing models to work with management to establish appropriate amount and clerical timeline. •Supports Quality Action Teams (QAT) via Quality Driven Management process (QDM).
Minimum Education
•Bachelor’s degree in Business or related field required. In addition to minimum experience, high school or GED and four (4) years’ experience in an analytical role, FedEx District Preload Ops Specialist or FedEx District Operations Engineering Specialist position is accepted in lieu of degree.
Minimum Experience
•Two (2) years internal FedEx FedEx operations package process experience in an Operations Coordinator position or above required. Two (2) years of FedEx District Preload Ops Specialist or FedEx District Operations Engineering Specialist or management experience preferred.
Knowledge Skills and Abilities
•Software skills, including use of Microsoft Office software and web-based applications. •Verbal and written communication skills necessary to explain complex and/or confidential information. •Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals •Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs. •Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions. •Ability to mentor, coach and act as a knowledge resource to other employees. •Knowledge of concepts, practices, policies and procedures related to FedEx operations. •Ability to build collaborative working relationships and to gain input and influence management.
Job Conditions
Extensive travel will be required
DÉNI DE RESPONSABILITÉ
Cette description de poste est de nature générale et ne vise ni à présenter un inventaire complet de toutes les fonctions, responsabilités et qualifications exigées des employés affectés au poste ni à être interprétée comme tel. Le titulaire de ce poste doit accomplir toutes les autres tâches pouvant lui être assignées ; doit être capable de réussir les tests et programmes de formation obligatoires ; doit être capable de fonctionner dans un environnement PC / Windows ; doit réussir toute formation récurrente et maintenir les accréditations annuelles nécessaires le cas échéant ; et travailler selon un horaire variable en fonction des besoins de l’entreprise. Le titulaire qui réside dans la province de Québec doit être bilingue (français et anglais). En plus des facteurs habituels faisant partie du processus de sélection, tout candidat à un poste exigeant la conduite d’un véhicule comme compétence de base doit posséder un permis de conduire valide (p. ex. de classe 5, G, ou 1 AZ) et un dossier de conduite affichant un maximum de deux infractions et / ou accidents au cours des 24 mois précédant la date de candidature. Les candidats feront en outre l’objet d’une évaluation basée sur l’examen approfondi :
- de leur dossier de conduite courant,
- des résultats de leur entrevue et
- des résultats de toute évaluation de leurs compétences de conducteur.
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