Trainer
2 months ago
- Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes
- knowledge is documented and transferred to the operations team
- Deliver Generic Domain Specific Modules along with up skilling resources on process.
- Structure On boarding Training requirements, Pre Process, Customer Visits etc.
- Ensure that all new employees go through the defined new learning path for their respective roles in the account
- Deliver pre-process and process training for new employees
- Support new hires during OJT and GO-live
- Provide refresher and remedial training for existing employees
- Ensure all regulatory requirements are complied with from time to time
- Maintain trainee data and information
- Generate training reports from time to time
- Support any administrative tasks like trainee roster and scheduling etc.
- Create/Customize training content for delivery
- Provide feedback and coaching to analysts on the floor
- Take ownership for improvement in analysts performance
- Analyze training needs for employees working for the account.
- Responsible for account level Training metrics
- Responsible for adhering to training standardization guidelines defined by the BU Training Function
- Responsible to work with ops to bridge gaps during training.
Requirements
Must Have
- Good Hands on system & applications expertise
- Fluent in English language skills
- Excellent Communication and presentation Skills
- Good Customer interaction skills
- PC literate with good system navigation skills
- Good Data input skills
- MS Office (Excel, Word, Outlook) skills - Basic
- Task Management & Organization skills
- Problem solving skills
- Professional experience in Industry environment
- Ability to engage with the client and run/lead workshops
- Excellent Facilitation and influencing skills
- A Deep Knowledge of the Business
- The Ability to Measure and Assess Staff Training Needs
- Strong Communication and Interpersonal skills
- A Passion for Continuous Learning
- Innovative Thinking
- Embrace Efficiency
- Assertive Communication
- Conflict Resolution Mindset
- Able to balance work and life
- Good Time Management
- Self-improvement Mindset
- Good Stress Management/Resilience
- Patience
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