Trainer

2 months ago


Montreal, Canada Maarut Inc Full time
Job Description
The trainer plays a pivotal role from start to end of the Domain training that includes the following:

  • Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes
  • knowledge is documented and transferred to the operations team     
  • Deliver Generic Domain Specific Modules along with up skilling resources on process.      
  • Structure On boarding Training requirements, Pre Process, Customer Visits etc.     
  • Ensure that all new employees go through the defined new learning path for their respective roles in the account     
  • Deliver pre-process and process training for new employees      
  • Support new hires during OJT and GO-live      
  • Provide refresher and remedial training for existing employees     
  • Ensure all regulatory requirements are complied with from time to time     
  • Maintain trainee data and information     
  • Generate training reports from time to time     
  • Support any administrative tasks like trainee roster and scheduling etc.       
  • Create/Customize training content for delivery     
  • Provide feedback and coaching to analysts on the floor      
  • Take ownership for improvement in analysts performance     
  • Analyze training needs for employees working for the account.      
  • Responsible for account level Training metrics        
  • Responsible for adhering to training standardization guidelines defined by the BU Training Function      
  • Responsible to work with ops to bridge gaps during training.


Requirements

Must Have


  • Good Hands on system & applications expertise
  • Fluent in English language skills
  • Excellent Communication and presentation Skills
  • Good Customer interaction skills
  • PC literate  with good system navigation skills
  • Good Data input skills
  • MS Office (Excel, Word, Outlook) skills - Basic
  • Task Management & Organization skills
  • Problem solving skills
  • Professional experience in Industry environment
  • Ability to engage with the client and run/lead workshops
  • Excellent Facilitation and influencing skills
  • A Deep Knowledge of the Business
  • The Ability to Measure and Assess Staff Training Needs
  • Strong Communication and Interpersonal skills
  • A Passion for Continuous Learning
  • Innovative Thinking
  • Embrace Efficiency
Behavioral Skills and Attributes
  • Assertive Communication
  • Conflict Resolution Mindset
  • Able to balance work and life
  • Good Time Management
  • Self-improvement Mindset
  • Good Stress Management/Resilience
  • Patience




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