Coordinator, Student Financial Services

3 months ago

Toronto, Canada Toronto Metropolitan University Full time

About Toronto Metropolitan

At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current outlines each as core values and we work to embed them in all that we do.

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our .

About the Office of the Registrar

The contributes to Toronto Metropolitan University’s bold vision by providing the bedrock of innovative systems and structures required to build a world-leading institution. Every member of the university community is an RO client. The RO is involved in the entire academic experience of the student body from admission through to graduation, providing reliable support through a wide range of services and safeguarding the integrity of the university’s policies and student records. We provide expert guidance to academic leaders regarding student recruitment, admissions, student financial services, student fees, new programming initiatives, transfer credit, course offerings, grading processes, scheduling, academic policy and curriculum management.

The Opportunity

The Coordinator, Student Financial Services Systems provides day-to-day oversight of operations related to systems within the Student Financial Services (SFS) unit, with a focus on exemplary service and successful distribution of work to ensure client service demands are met. The Coordinator will ensure accuracy and integrity of data received and sent to the Ministry of Colleges and Universities (MCU) into/out of Student Administrative Systems (SAS). This role provides module training, coordinates system upgrades, testing and installation of SAS bundles, tools and patches and oversees security access. This role also coordinates the communication between RO departments for business requirements and works with appropriate RO units to develop or resolve process problems.
 

Qualifications
To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:
 

Completion of a post-secondary degree in business, information technology, computer science, or a related field. Advanced Excel and power queries experience required. A minimum of 3 years of relevant experience in a systems role, preferably academic in nature, involving high level of customer service with student financial assistance experience or in a related area. Experience with Student Administrative Systems, with preference to Oracle and PeopleSoft. Experience with OSAP, out-of-province, and U.S. government student aid; including explaining in simple language loan terms and conditions to clients, government student loans process, and alternate funding. Proficiency in front-end technologies, including CSS, HTML, JavaScript, and modern web frameworks. Proficiency in unit, integration, and smoke testing to ensure software quality and reliability Experience coordinating day-to-day operations. Ability to research, analyze, and interpret government and academic policies and procedures etc.  Ability to develop processes, guidelines, documentation etc. Ability to evaluate end-user needs, business process approaches, and development of metrics. Strong listening, comprehension, and requirements-gathering skills with attention to detail. Excellent verbal and written communication skills, to discuss technical issues with non-technical people and business process issues with technical people. Strong organizational and time management skills. Demonstrated initiative and self-direction to learn new technologies, tools and processes; support others in various systems; and research and use new tools. Strong oral and written communication skills, including the ability to effectively communicate technical concepts to stakeholders. Strong interpersonal skills. Strong working knowledge of Microsoft Office suite (Word, Excel, etc.) and Google Suite (Docs, Sheets, Forms, etc.). Ability to maintain confidentiality, and discretion and act with tact and diplomacy. Knowledge of current IT best practices, technologies, and regulatory/compliance standard. Commitment and working knowledge to support TMU's principles of equity, diversity, and inclusion (EDI), and the Accessibility for Ontarians with Disabilities Act (AODA). Knowledge and willingness to learn about how principles of EDI informs and shape the work of the RO to build a campus community inclusive of TMU’s student and employee population.
 

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