Academic Operations Coordinator for Student Financial Services

2 weeks ago

Toronto, Ontario, Canada Toronto Metropolitan University Full time

About Toronto Metropolitan University

At the intersection of mind and action, Toronto Metropolitan University (TMU) is embarking on a transformative path to become Canada's leading comprehensive innovation university. Our institution values equity, diversity, and inclusion as fundamental principles that guide all our endeavors.

We welcome individuals who have demonstrated a commitment to upholding these values and will assist us in realizing their benefits at every level and in every unit of the university. In addition, we encourage applications from members of historically disadvantaged and marginalized groups, including First Nations, Métis and Inuit Peoples in Canada, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences and expertise in working with these communities.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our story here.

About the Office of the Registrar

The Office of the Registrar contributes to Toronto Metropolitan University's bold vision by providing innovative systems and structures required to build a world-leading institution. Every member of the university community is an RO client. We provide expert guidance to academic leaders regarding student recruitment, admissions, student financial services, student fees, new programming initiatives, transfer credit, course offerings, grading processes, scheduling, academic policy, and curriculum management.

The Opportunity

The Academic Operations Coordinator for Student Financial Services provides day-to-day oversight of operations related to systems within the Student Financial Services (SFS) unit, with a focus on exemplary service and successful distribution of work to meet client service demands. The coordinator will ensure accuracy and integrity of data received and sent to the Ministry of Colleges and Universities (MCU) into/out of Student Administrative Systems (SAS). This role provides module training, coordinates system upgrades, testing, and installation of SAS bundles, tools, and patches and oversees security access. Additionally, the coordinator coordinates communication between RO departments for business requirements and works with appropriate RO units to develop or resolve process problems.

Required Skills and Qualifications

  • Completion of a post-secondary degree in business, information technology, computer science, or a related field.
  • Advanced Excel and Power Query experience required.
  • A minimum of 3 years of relevant experience in a systems role, preferably academic in nature, involving high-level customer service with student financial assistance experience or in a related area.
  • Experience with Student Administrative Systems, with preference to Oracle and PeopleSoft.
  • Experience with OSAP, out-of-province, and U.S. government student aid; including explaining loan terms and conditions in simple language to clients, government student loans process, and alternate funding.
  • Proficiency in front-end technologies, including CSS, HTML, JavaScript, and modern web frameworks.
  • Proficiency in unit, integration, and smoke testing to ensure software quality and reliability.
  • Experience coordinating day-to-day operations.
  • Ability to research, analyze, and interpret government and academic policies and procedures.
  • Ability to develop processes, guidelines, documentation.
  • Ability to evaluate end-user needs, business process approaches, and development of metrics.
  • Strong listening, comprehension, and requirements-gathering skills with attention to detail.
  • Excellent verbal and written communication skills, to discuss technical issues with non-technical people and business process issues with technical people.
  • Strong organizational and time management skills.
  • Demonstrated initiative and self-direction to learn new technologies, tools, and processes; support others in various systems; and research and use new tools.
  • Strong oral and written communication skills, including the ability to effectively communicate technical concepts to stakeholders.
  • Strong interpersonal skills.
  • Strong working knowledge of Microsoft Office suite (Word, Excel, etc.) and Google Suite (Docs, Sheets, Forms, etc.).
  • Ability to maintain confidentiality, discretion, and act with tact and diplomacy.
  • Knowledge of current IT best practices, technologies, and regulatory/compliance standards.
  • Commitment and working knowledge to support TMU's principles of equity, diversity, and inclusion (EDI), and the Accessibility for Ontarians with Disabilities Act (AODA).
  • Knowledge and willingness to learn about how principles of EDI inform and shape the work of the RO to build a campus community inclusive of TMU's student and employee population.

Salary Range:$68,000 - $85,000 per annum, commensurate with qualifications and experience.

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