Call Center Representative

2 weeks ago

Vancouver, Canada Seronda Network Full time

Join Seronda Networks as a Call Center Representative

About Us: At Seronda Networks, you will not only find a company that offers cutting-edge solutions but also a place where you can grow professionally, be part of a passionate team, and work in an environment that values your contribution.
Join us as we continue to transform ideas into realities and build an exciting future together.

Location: Vancouver, CA

Working Hours: Monday to Friday

Salary: $3,600 - $3,950 per month

Call Center Representative Overview: As a Call Center Representative at Seronda Networks, you will be the first point of contact for our customers, providing exceptional service and support.
Your role is essential in ensuring customer satisfaction and maintaining our company's reputation for excellence.

Responsibilities:

  • Handle inbound and outbound calls from customers, addressing their inquiries and resolving issues.
  • Provide accurate information about our products and services.
  • Process orders, returns, and exchanges efficiently.
  • Document customer interactions and update records in our database.
  • Collaborate with team members to improve customer service processes.
  • Maintain a positive and professional demeanor in all customer interactions.

Qualifications:

  • High school diploma or equivalent required; additional education or certifications in customer service is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite and customer service software.
  • Previous experience in a call center or customer service role preferred.

Benefits:

  • Competitive monthly salary with opportunities for performance-based bonuses.
  • Comprehensive health, dental, and vision insurance plans.
  • 401(k) retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development and training programs.
  • Supportive and inclusive work environment.
  • Opportunities for career advancement within the company.

If you are passionate about delivering excellent customer service and looking to join a dynamic team, apply now to become a Call Center Representative at Seronda Networks.
Together, let's build a brighter future.

Seronda Networks is an equal opportunity employer committed to diversity and inclusion.

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