Customer Service Team Lead

4 weeks ago

Kitchener, Canada Robertson Human Asset Full time
Job Description

You will be responsible for providing unprecedented customer service by interacting confidently and efficiently with internal and external customers (Dentists and Hygienists, Field Sales Reps, Service Technicians, and Purchasers) by phone, email, and social media.


PRIMARY RESPONSIBILITIES

  • Become an expert on the company's dental products and services.
  • Lead the CSR team and delegate tasks to team members.
  • Assist with processing customer orders.
  • Regularly update customers on delays or back-orders.
  • Assess and resolve customer inquiries/complaints.
  • Actively support customers by suggesting better solutions and upselling additional products if relevant.
  • Administer sales programs.
  • Be the person who leads the customer interaction with the Accounting and Warranty departments when required.
  • Administer discount and rebate programs with dealer partners, and the registration and planning of trade shows and conferences.
  • Manage all the reporting requirements for the Sales and Marketing leadership team.


Requirements

EDUCATION & TRAINING

  • University degree or equivalent industry education.


WORK EXPERIENCE & ACCOMPLISHMENTS

  • 4+ years of customer service experience.
  • Experience professionally interacting with customers in a fast-paced environment.
  • Dental or medical device industry experience is optional but preferred.


SKILLS & COMPETENCIES
  • Excellent planning and resource allocation skills.
  • Clear and concise communication skills (verbal and written).
  • Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
  • Social media skills would be an asset.
  • Consistently produces quality work with limited supervision.
  • Be able to support and coach team members in following procedures and professional conduct.
  • Demonstrates a strong work ethic.
  • Able to handle difficult situations with patience, tact, and grace.
  • Meets expectations and fulfills commitments on time.


OTHER REQUIREMENTS
  • You must reside in the Greater KW-Cambridge region as this is a 5-day/week in-office position.

Benefits
  • Base salary
  • Company profit sharing
  • Extended health and dental benefits
#customerservice #careers #hiring #dental

Requirements
WORK EXPERIENCE & ACCOMPLISHMENTS -4+ years of customer service experience. -Experience professionally interacting with customers in a fast-paced environment. -Dental or medical device industry experience is optional but preferred. SKILLS & COMPETENCIES -Excellent planning and resource allocation skills. -Clear and concise communication skills (verbal and written). -Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint. -Social media skills would be an asset. -Consistently produces quality work with limited supervision. -Be able to support and coach team members in following procedures and professional conduct. -Demonstrates a strong work ethic. -Able to handle difficult situations with patience, tact, and grace. -Meets expectations and fulfills commitments on time. OTHER REQUIREMENTS -You must reside in the Greater KW-Cambridge region as this is a 5-day/week in-office position.

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