Customer Service Team Lead

1 month ago


Kitchener, Ontario, Canada Robertson Human Asset Full time

Job Summary

We are seeking a highly skilled Customer Service Team Lead to join our team at Robertson Human Asset. As a key member of our sales and marketing team, you will be responsible for providing exceptional customer service to our clients in the dental industry.

Key Responsibilities

  • Lead the customer service team and delegate tasks to team members.
  • Assist with processing customer orders and updating customers on delays or backorders.
  • Assess and resolve customer inquiries and complaints.
  • Actively support customers by suggesting better solutions and upselling additional products if relevant.
  • Administer sales programs and manage all reporting requirements for the sales and marketing leadership team.

Requirements

  • University degree or equivalent industry education.
  • 4 years of customer service experience.
  • Experience professionally interacting with customers in a fast-paced environment.
  • Dental or medical device industry experience is optional but preferred.

Skills and Competencies

  • Excellent planning and resource allocation skills.
  • Clear and concise communication skills (verbal and written).
  • Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
  • Social media skills would be an asset.
  • Consistently produces quality work with limited supervision.
  • Be able to support and coach team members in following procedures and professional conduct.
  • Demonstrates a strong work ethic.
  • Able to handle difficult situations with patience, tact, and grace.
  • Meets expectations and fulfills commitments on time.

Benefits

  • Base salary.
  • Company profit sharing.
  • Extended health and dental benefits.


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