Customer Service Team Lead
1 month ago
Job Summary
We are seeking a highly skilled Customer Service Team Lead to join our team at Robertson Human Asset. As a key member of our sales and marketing team, you will be responsible for providing exceptional customer service to our clients in the dental industry.
Key Responsibilities
- Lead the customer service team and delegate tasks to team members.
- Assist with processing customer orders and updating customers on delays or backorders.
- Assess and resolve customer inquiries and complaints.
- Actively support customers by suggesting better solutions and upselling additional products if relevant.
- Administer sales programs and manage all reporting requirements for the sales and marketing leadership team.
Requirements
- University degree or equivalent industry education.
- 4 years of customer service experience.
- Experience professionally interacting with customers in a fast-paced environment.
- Dental or medical device industry experience is optional but preferred.
Skills and Competencies
- Excellent planning and resource allocation skills.
- Clear and concise communication skills (verbal and written).
- Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
- Social media skills would be an asset.
- Consistently produces quality work with limited supervision.
- Be able to support and coach team members in following procedures and professional conduct.
- Demonstrates a strong work ethic.
- Able to handle difficult situations with patience, tact, and grace.
- Meets expectations and fulfills commitments on time.
Benefits
- Base salary.
- Company profit sharing.
- Extended health and dental benefits.
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