Customer Service Team Lead

2 weeks ago


Kitchener, Ontario, Canada Robertson Human Asset Full time
Job Title: Customer Service Team Lead

Job Summary:
Robertson Human Asset is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in the dental industry.

Key Responsibilities:
  • Lead a team of customer service representatives and provide guidance and support as needed.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.
  • Provide training and coaching to customer service representatives to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Monitor and analyze customer feedback and make recommendations for process improvements.

Requirements:
  • 4+ years of customer service experience, preferably in the dental industry.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.

Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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