Bilingual (English/Mandarin) Sales Onboarding Specialist (Hybrid)

6 months ago

Toronto, Canada Questrade Financial Group Full time

Bilingual (English/Mandarin) Sales Onboarding Specialist (Hybrid)

5700 Yonge St, North York, ON M2M 4K2, Canada Req #2065 Monday, June 3, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs 

Paid vacation, personal, and sick days for work-life balance

Competitive compensation and benefits packages

Additional incentives for top performers

Hybrid work arrangements

Career growth and development opportunities

Quarterly recognition program

Opportunities to participate and contribute to community causes

Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Bilingual (English/Mandarin) Sales Onboarding Specialist. Could It Be You?

The Bilingual Sales Onboarding Specialist role is an important sales position across the Questrade enterprise. As a primary point of contact during the initial onboarding journey for customers, the objective of a Bilingual Sales Onboarding Specialist is to create and foster a positive sales relationship with Questrade clients.

What’s it like working as a Bilingual (English/Mandarin) Sales Onboarding Specialist at Questrade? In this role, responsibilities include but are not limited to: 

Helping Canadians become much more financially successful and secure

Interacting and building relationships with customers through primary and secondary channels

Primary channels include inbound calls, live chat & SMS, email, in-person walk-ins, and occasionally virtual meetings

Secondary channels include outbound calls via an automated outbound dialer or from organic inbound follow-ups

Handling a high volume of inbound sales interactions per day (40+) with the goal of assisting a prospective customer in opening their account from start to finish

Working in a hybrid role environment and supporting multiple inbound channels as the business demands

Consistently providing an exemplary customer experience by demonstrating our “We Care” values during each customer interaction

Educating customers on Questrade’s trading platforms, products and services

Ensuring a smooth onboarding journey from start to finish

Receiving weekly / monthly coaching, mentoring, and training from sales team members

Participating and engaging in strategic sales initiatives, both for the department and for your respective team 

What you'll bring to the table:

Selflessness: being customer centric and striving to make a meaningful difference during every interaction

Accountability: wanting to work with the best & challenging yourself to perform at your best every day

Drive & Ownership: taking pride in surpassing your personal targets and contributing to the department exceeding its sales targets, and being rewarded for doing so

Agility & Flexibility: working on multiple inbound channels, tailoring your sales approach to each, and working late shifts up to 3 - 4 times a week

Creativity: thinking outside the box to resolve challenging customer inquiries and, from time-to-time, customer escalations

Passion & Ambition: dedicating yourself to continuous learning and outstanding performance with a long term goal of growing your career with the Sales Team.

So are YOU our next Bilingual (English/Mandarin) Sales Onboarding Specialist? You are if you…

Have 1+ years’ of experience in sales in a customer-centric environment

Are fully Bilingual in English and Mandarin, both verbal and written 

Are an effective communicator and a quick learner 

Are available to work rotating 8-hour shifts, including evenings

Additional kudos if you…

Are knowledgeable and passionate about financial markets and investment products

Have contact center experience, ideally in financial services

Sounds like you? Click below to apply

#LI-NP1

#LI-Hybrid

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other details

Pay Type Salary 5700 Yonge St, North York, ON M2M 4K2, Canada Share this job:

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