Order Management Specialist
4 weeks ago
For further details about the position please contact Jimena Parra at Jimena.Parra@artech.com
Location: Oakville, Ontario
Employment structure:Contract
Work environment: Hybrid
Start date: ASAP
Responsibilities:
- Strong customer focus. Provide customers with the highest levels of customer service in a demanding and challenging environment on a consistent daily basis.
- Manage carrier emails to ensure the timely delivery to customers.
- Prioritize logistics needs when necessary; communicate with warehouse operations and logistics team in order to meet delivery requirement.
- Follow existing processes and procedures to ensure daily execution of operating standards and service level agreements.
- Ability to effectively communicate with professionalism and positive attitude with various individuals/groups.
- Priority setting – functions effectively in a fast paced and dynamic environment, ability to focus on what is important, copes with change, can shift gears when necessary.
- Decision making / Problem solving – can make decisions in a timely manner based on analysis and good judgment that suits customer’s demand.
- Utilizes logic to solve issues and look beyond the scope to provide the upmost customer satisfaction. Understand how to get things done within our network.
- Drive for positive results – pushes for results that exceed expectations.
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