Receptionist

3 weeks ago

Montréal, Canada DSV Full time

Time Type:

Full Time

Purpose of the position
The Receptionist will greet clients and visitors at the office and on the telephone in a professional and friendly manner. They will also provide information and assistance to Customers as well as internal colleagues/departments.
Key Tasks

• Answer main phone line number by 3rd ring
o Transfer calls to the requested party or determines who to transfer call to
o Page staff to assist with client inquiries (as needed) 
• Ensure visitor’s sign in, have visitors complete Covid screening form, and wear visitor badge
o For maintenance/repair workers, consult if work permit is required
• Sort incoming mail and courier packages for pick up by department employees
• Update and maintain the internal phone list
• Train additional individuals as Reception relief 
• Log in Customer Complaints and inform respective Manager
• Assist operational departments with data entry
• Manage inventories for office supplies & stationaries.
• Managing CODs (Cheques on Demand)
• Managing and keeping record of all incoming cheques, their data entries, copies and sending to the lockbox
• Arrange and manage shipments via couriers. E.g. Purolator, FedEx.
• Managing approvals, keeping record and uploading Invoices.
• Assist in other administrative tasks, as required
• Other duties as requested

All staff:
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the Quality Health Safety Environment policy.
• It is the responsibility of all staffs to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Due to the dynamic nature of our industry, your accountabilities and role may change.

Function / Market & Industry Knowledge / Business Acumen / Process working

• Understanding of DSV strategy and products


Skills & Competencies
COMMUNICATION & PRESENTATION • Ability to influence and convince others in a way that results in acceptance and agreement
• Ability to shape conversations to ensure focus and understanding
• Effective listening 
• Willingness to engage in constructive confrontation
• Ability to clearly and concisely present both written and/or oral information

ACCOUNTIBLITY 
• Credibility
• Assertiveness

• Capable to make informed judgments and to generate practical, timely solutions
• Ability to find pragmatic solutions by using decision making techniques
• Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions 
• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location

CUSTOMER ORIENTATION 
• Readiness to continuously focus on identifying and meeting customer current and future needs
• Readiness to provide alternatives and optimized solutions to the Customer • Ability to establish a successful long-term business partnership with internal and external customers

COLLOBORATION AND INFLUENCE 
• Ability to work with different cultures and to manage cross functional interfaces
• High priority for teamwork

• Team player
• Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust

RESULT ORIENTATION 
• Ability to set robust plans well in advance and to initiate action to move projects forward
• Planning & Organizing (Ability to prioritize, plan, assign & control)

• Time management (monitoring performance against deadlines and milestones)

PERSONAL EXCELLENCE 
• Integrity
• Act as a Role Model for Group Values and fully adhere to the Code of Conduct

• High energy and resilience
• High commitment and positive attitude in the face of setbacks and obstacles
• High stress level (Ability to work under pressure and deal with tight deadlines)
• Be authentic, approachable, open and honest


Educational background / Work experience
• High School Completion

• Minimum of 2 years of Reception and/or Customer Service Experience


Language Skills
• Proficient in Englsih and French (written and spoken)

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

Visit and follow us on , and .

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