Network and Technology Operations Analyst
3 weeks ago
Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.
Our mission is simple: End Cyber Risk. We’re looking for a Network and Technology Operations Analyst to be a part of making this happen.
About the Role
Arctic Wolf is looking to hire a Network and Technology Operations Analyst. The Network and Technology Operations Analyst is a front line Operations Center role, supporting our security services around the world. The Network and Technology Operations Analyst troubleshoots product issues faced by customers, escalating to our Pack Support team as needed.
This role is customer facing, as you will be dealing directly with customers and their issues. The Network and Technology Operations Analyst is responsible for providing expert, professional and skills support for the various Arctic Wolf products in our customer environments.
As a Network and Technology Operations Analyst, you will...
Troubleshoot and resolve various customer-facing issues including:
Operational health of sensors and scanners in customer environments.
End-point agent installation and operational issues.
Cloud sensor configuration and communication issues.
Additional responsibilities include:
Support customers experiencing difficulties with our products via phone and online support tools.
Triage customer requests, apply playbook driven solutions, document any new issues that are found with troubleshooting to solutions.
Strong communication skills and easily interact with a variety of different people and personalities. Success in this role depends on the effective handling of customer found issues and running them to solution.
Understand the processes and systems Arctic Wolf uses, this will be critical in helping customers in support requests.
Provide after-hours coverage for emergency situations.
We are looking for someone who has most of the following:
BS / College Diploma in an IT discipline or 3 years in the IT industry experience
CCNA, Network+ or equivalent
Strong understanding of DHCP, DNS and VLANs
Network operations center experience
Customer facing experience
Basic Knowledge of and/or experience working with the following:
PowerShell, bash, or other scripting languages
Network Routing and Switching knowledge.
Virtual environment experience with VMware or Hyper-V
Firewalls and IDS/IPS
Linux, Windows, Mac operating systems
Windows and Active Directory
Network and Security Auditing
Cloud technologies including AWS, Azure
MCSE or Active Directory MCP certificates an asset
Deployment tools such as GPO, SCCM, Intune, or Jamf
Security+
About Arctic Wolf
At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity .
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including:
Equity for all employees
Bonus or commission pay based on role
Flexible time off, paid volunteer days and paid parental leave
401k match or RRSP
Medical, Dental, and Vision insurance
Health Savings and Flexible Spending Agreement
Voluntary Legal Insurance
Training and career development programs
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing .
Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
-
Network and Technology Operations Specialist
5 days ago
Cambridge, Ontario, Canada Arctic Wolf Full timeArctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. Our mission is simple: End Cyber Risk. We're looking for a ...
-
Network and Technology Operations Specialist
4 weeks ago
Cambridge, Canada Arctic Wolf Full timeArctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. Our mission is simple: End Cyber Risk. We’re looking for a ...
-
Network and Technology Operations Specialist
3 weeks ago
Cambridge, Canada Arctic Wolf Full timeArctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. Our mission is simple: End Cyber Risk. We’re looking for a ...
-
Cambridge, Canada Arctic Wolf Full timeArctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. Our mission is simple: End Cyber Risk. We’re looking for a ...
-
Cambridge, Canada Arctic Wolf Full timeArctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. Our mission is simple: End Cyber Risk. We’re looking for a ...
-
Service Desk Network Analyst
2 weeks ago
Cambridge, Canada F12.NET Full time**Why F12?** Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will work hard with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience and accomplishments. F12 is on a mission to elevate our employees. We are doing...
-
Network Operator
2 months ago
Cambridge, Canada We Excel Technologies Inc. Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment - Evaluate and install computer hardware, networking software and operating system software - Operate...
-
Network Operator
2 weeks ago
Cambridge, Canada We Excel Technologies Inc. Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment - Evaluate and install computer hardware, networking software and operating system software - Operate...
-
Network Administrator
1 week ago
Cambridge, Canada City of Cambridge Full timePeople, Place, Prosperity Job Profile Reporting to the Manager of Technology System Services & Support Services within the Technology Services Division of the Corporate Services Department, this position is responsible for the following duties: What you will be doing Responsible for integrity of the corporate network, cloud infrastructure, O365, telephony,...
-
IT Network Administrator
2 months ago
Cambridge, Canada 401 Auto Full timeAt the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: 2200 Eagle Street North, Cambridge** **Role and...
-
IT Network Administrator
3 weeks ago
Cambridge, Canada 401 Auto Full timeAt the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: 2200 Eagle Street North, Cambridge** **Role and...
-
Ltl Operations Analyst
3 weeks ago
Cambridge, Canada Traffix Full time**LTL Operations Analyst**: TRAFFIX is seeking LTL Operations Analysts to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs. **Responsibilities**: - Deliver operational excellence to customers and carriers. - Partnering within teams and across departments, Operations Analyst serve as the main...
-
Ltl Operations Analyst
5 days ago
Cambridge, Ontario, Canada Traffix Full timeLTL Operations Analyst:TRAFFIX is seeking LTL Operations Analysts to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs.Responsibilities: Deliver operational excellence to customers and carriers. Partnering within teams and across departments, Operations Analyst serve as the main point of contact...
-
Computer Network Technician
2 months ago
Cambridge, Canada Moksi Consulting Inc. Full timeEducation: College/CEGEP - Experience: 2 years to less than 3 years **Level of expertise**: - Technician **Tasks**: - Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment - Evaluate and install computer hardware, networking software and...
-
Computer Network Technician
2 weeks ago
Cambridge, Canada Moksi Consulting Inc. Full timeEducation: College/CEGEP - Experience: 2 years to less than 3 years **Level of expertise**: - Technician **Tasks**: - Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment - Evaluate and install computer hardware, networking software and...
-
Excavator Operator
2 months ago
Cambridge, Canada Network Sewer & Watermain Ltd. Full time_**Network Sewer and Watermain Ltd. is looking for hard-working individuals like you! We're here to grow your career and our crews with quality team members who'd like to join our fast pace and exciting work environment!**_ Network Sewer & Watermain, a COR certified Cambridge Based Heavy Construction Company, has been in business since 1994 with a primary...
-
Excavator Operator
2 weeks ago
Cambridge, Canada Network Sewer & Watermain Ltd. Full time_**Network Sewer and Watermain Ltd. is looking for hard-working individuals like you! We're here to grow your career and our crews with quality team members who'd like to join our fast pace and exciting work environment!**_ Network Sewer & Watermain, a COR certified Cambridge Based Heavy Construction Company, has been in business since 1994 with a primary...
-
Excavator Operator
2 weeks ago
Cambridge, Canada Network Sewer & Watermain Ltd. Full time_**Network Sewer and Watermain Ltd. is looking for hard-working individuals like you! We're here to grow your career and our crews with quality team members who'd like to join our fast pace and exciting work environment!**_ Network Sewer & Watermain, a COR certified Cambridge Based Heavy Construction Company, has been in business since 1994 with a primary...
-
Dozer Operator
3 weeks ago
Cambridge, Canada Network Sewer & Watermain Ltd. Full time_**Network Sewer and Watermain Ltd. is looking for hard-working individuals like you! We're here to grow your career and our crews with quality team members who'd like to join our fast pace and exciting work environment!**_ Network Sewer & Watermain, a COR certified Cambridge Based Heavy Construction Company, has been in business since 1994 with a primary...
-
Dozer Operator
2 months ago
Cambridge, Canada Network Sewer & Watermain Ltd. Full time_**Network Sewer and Watermain Ltd. is looking for hard-working individuals like you! We're here to grow your career and our crews with quality team members who'd like to join our fast pace and exciting work environment!**_ Network Sewer & Watermain, a COR certified Cambridge Based Heavy Construction Company, has been in business since 1994 with a primary...
