Service Desk Network Analyst

3 months ago

Cambridge, Canada F12.NET Full time

**Why F12?**

Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will work hard with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience and accomplishments. F12 is on a mission to elevate our employees. We are doing this by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders and their teams. We value humble service, self-improvement, and hard work, and we are looking for like-minded individuals to join us on our journey.

As the Service Desk Network Analyst, you’ll be part of a highly technical and experienced team where you act as final escalation point & a mentor to resolve complex IT problems related to IT Networks, but not limited to it. You will be bringing in advanced technical knowledge and hands on experience administering & troubleshooting network performance, stability, communication issues.

**What You Will Be Doing**
- Analyze and troubleshoot complex network issues related to availability, security, performance, connectivity
- Perform on-site analysis, diagnosis, and resolution of complex network problems for F12 clients, and recommend and implement corrective hardware and software solutions, including off-site repair
- Investigate problem tickets and perform root cause analysis to prevent reoccurring network related issues and implement permanent remediation solutions
- Coordinating and implementing network software and hardware upgrades
- Provide support to resolve VoIP related issues including but not limited to TEAMS
- Perform System Administrations tasks related to Workstations, Wintel Servers, AD
- Responsible for documenting & maintaining any known client/technology issues and related workarounds
- Actively undertake coaching and mentoring initiatives such as writing KB articles, conducting internal training sessions
- Build and maintain strong customer relationships with the highest standards of professionalism
- Achieving new certifications might be required as part of personal and professional development at F12

**Who You Are**
- Work Experience:_
- You bring with you a minimum 5+ years experience in IT Service Desk/ IT Administration; MSP experience preferred
- 3+ years of Intermediate to Expert level experience working in a Network Specialist role with hands on experience dealing with Network firewalls, Switches, Wireless, Hypervisors, Backups
- Education & Certifications:_
- Bachelor's degree or Diploma in Computer Science, Information Systems, or related field, or equivalent work experience
- Industry certifications such as CCNA/CCNP, CompTIA Network+, WatchGuard NSE, Fortinet NSE are a must
- Other certifications from vendors like Microsoft, Palo Alto, VMware are welcome
- Extensive knowledge of network protocols and technologies, including TCP/IP, MPLS, IPSEC, VPNs, QoS
- Ability to multi-task and handle simultaneous requests with a high level of efficiency and accuracy
- With an analytical mind and a kind spirit, you can decipher relevant information and explain solutions to people with varying degrees of technical knowledge
- A constant learner, but also a great mentor who is always willing to assist others and share your knowledge & experience
- Ability to be on-call/work after hours occasionally, if required

**What You Can Expect From Us**

We take pride in our forward-thinking, dynamic culture that champions diversity and inclusivity and fosters a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Here are some of the components of our total rewards plan:

- Health Spending or RRSP Matching
- Three weeks vacation plus extra Flex Days
- Flexible Work Arrangements
- Reimbursements for educational advancement and certifications
- Leadership development opportunities and growth coaching

**Job Types**: Full-time, Permanent

**Salary**: From $75,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- IT support: 5 years (required)
- Managed Service Provider (MSP): 2 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: Hybrid remote in Cambridge, ON N3H 4R7

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