Guest Services Representative

2 weeks ago

Toronto, Canada Allied Properties REIT Full time
Allied is looking for a part-time Guest Services Representative to join our team at in Toronto.As a Guest Services Representative, you are the face and heart of The Well. The Well is a place where we put our guests first, and our priority is to ensure they enjoy their experience during their visit. Our Guest Experience Ambassadors are people-centric and connect with guests in a relatable way. As a member of The Well marketing department, the focus is to provide exceptional service throughout the guest’s journey. What is The Well? The Well is a unique and innovative joint venture between Allied and Riocan. Located at Spadina and Front, The Well brings together three million square feet of retail, office, and residential space constructed over acres. Through this, The Well sets the stage for meaningful experiences that draw people from down the street and across the globe to eat, shop, work, live and play in Toronto. As this is a newly constructed property, we are building a team with the same level of excellence in mind. The team at The Well will be dynamic, nimble, and agile. It will be focused on new initiatives, innovation, efficiency, and continuous improvement. If this sounds like you, we welcome your application. Who are you? We are building upon our achievements at Allied, and the future is exciting. How can we be so sure? We have people like you—engaged, risk-takers who consistently deliver their best.Throughout your career, you have stood out for your pursuit of excellence. You are self-motivated, take ownership, and lead by example. In doing so, you elevate your team and collaborate towards your collective goals. Above all, you are excited by Allied’s mission and the contribution we make to cities and communities. 

What will you do?

Support guests to access our range of services, amenities and programs which includes gift card kiosk sales, retail, and community information, as well as promotion of property events and activations. Develop and cultivate relationships with The Well retailers, residence managers and community organizations to be well-versed in localized activities, programs, and events. Receive and direct all incoming calls and inquiries, via telephone, email, Google Chat, FB & IG Messenger, and Web Chat by answering questions or connecting the user with the appropriate department. Ensure inquiries are answered promptly and a high level of customer service is maintained.  Perform gift card sales and shift reconciliation reports. Perform daily opening and closing procedures.  Maintain a clean and organized workspace. Dispatch Security and Operations personnel via a portable radio system when required. Coordinate with Guest Experience Ambassadors to address community engagement needs on social media platforms. Maintain ongoing interaction with guests of The Well and act as a liaison between guests, residents, office users, security, building operations, marketing, and administrative staff. Assist with maintaining the Guest Experience database of FAQ’s and scripts. Assist the Marketing Department with the preparations and execution of marketing programs as required, both at The Well and in the surrounding community  Maintain all necessary tracking and inventory of Guest Experience programs and supplies. Adhere to the corporate communication guidelines. Participate in the digital file management and organization of the Guest Experience team SharePoint drive. Perform general administrative tasks as requested. 

What are we looking for?

Minimum of 2+ years of customer service, hospitality, or related experience. Post-secondary education preferably in Business, Hospitality, Communications, or relevant field. Ability to work independently. Knowledge of Google Suite and streamlined social media platforms. Excellent verbal and written communication skills. Must be organized, able to multi-task and follow strict deadlines. Able to adapt to changes in workflow and business priorities with ease. Natural relationship builder and team worker. Flexibility to work evenings and weekends as needed. Would be an asset: Understanding of AODA compliance. Good knowledge of print standards. Experience with MailChimp.

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