Residence Services Representative

2 weeks ago

Toronto, Canada Campus Living Centres Full time

1. Position Summary and Job Magnitude

The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.

2. Essential Functions and Basic Duties

  • Demonstrate a high degree of customer service on phone calls, via email, and in person
  • Utilize Campus Living Centres' computer software
  • Financial administration, including processing payments, invoices, and reviewing accounts
  • Maintain video surveillance and ensure that cameras are recording at all times
  • Communicate pertinent information between staff
  • Maintain student and guest privacy
  • Knowledge of emergency procedures and on-call staff procedures
  • Know who to contact for various situations, including residence staff and facility contractors
  • Ensure the room status is updated from the housekeeping department
  • Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
  • Maintain the appearance of the desk, lobby and office area at all times
  • Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
  • Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
  • Ensures building keys are used appropriately and responsibly
  • Any other duties as assigned

3. Health & Safety

  • Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
  • Online training modules and in-person training must be completed before starting regular duties.
  • WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.

4. Qualifications

Education: High School Diploma, some College or University preferred

Skills/Abilities:

  • Must possess excellent verbal communication skills
  • Must possess excellent customer service skills
  • Must possess positive attitude
  • Work independently without constant supervision
  • Must be able to handle multiple projects at once

Experience Required:

Minimum of 1 year industry experience or equivalent customer service experience.

NOTE: THIS IS AN OVERNIGHT SHIFT POSITION

  • Residence Services Representative

    2 weeks ago

    Toronto, Ontario, Canada Campus Living Centres Full time

    1. Position Summary and Job MagnitudeThe Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service...

  • Residence Services Representative

    2 weeks ago

    Old Toronto, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to...

  • Residence Services Representative

    2 weeks ago

    Old Toronto, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to...

  • Residence Services Representative

    2 weeks ago

    Old Toronto, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to...

  • Residence Services Representative

    2 weeks ago

    Toronto, ON, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to...

  • Residence Services Representative

    4 weeks ago

    Toronto, ON, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to...

  • Residence Services Representative

    3 weeks ago

    Old Toronto, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to...

  • Residence Services Representative

    3 weeks ago

    Old Toronto, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to...

  • Residence Coordinator

    2 days ago

    Toronto, Canada Canadian College of Naturopathic Medicine Full time

    **Position Title**:Residence Coordinator** **Available: ASAP** **Applicant Deadline: May 28, 2024** **QUALIFICATIONS**: - Post-secondary preparation in administrative/ business or related studies - Experience in a hotel, hospitality or residence environment an asset - Highly developed computer literacy programs such as MS Word, Excel, PowerPoint, and...

  • Resident Manager/assistant Resident Manager

    7 days ago

    Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full time

    Are you dependable, skilled in conducting general repairs and able to work on-call for after-hour emergencies? Looking for a live-in opportunity with a residential property management company? If this is you, come join our community as a Resident Manager or Assistant Resident Manager at 111 Davisville Ave., Toronto. **About the Resident Manager/Assistant...

  • Resident Services Aide

    2 weeks ago

    Toronto, ON, Canada Extendicare Canada Inc. Full time

    Internet service providers may also use other standard web-based technologies to analyze the movements of you while accessing the Website. These technologies help the Extendicare Group ascertain the effectiveness of product and service campaigns and marketing programs, allow the Extendicare Group to customize the services offered on or through the Websites,...

  • Resident Services Aide

    7 days ago

    Old Toronto, Canada Extendicare Canada Inc. Full time

    Internet service providers may also use other standard web-based technologies to analyze the movements of you while accessing the Website. These technologies help the Extendicare Group ascertain the effectiveness of product and service campaigns and marketing programs, allow the Extendicare Group to customize the services offered on or through the Websites,...

  • Resident Manager

    2 weeks ago

    Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full time

    Are you dependable, skilled in conducting general repairs and able to work on-call for after-hour emergencies? Looking for a live-in opportunity with a residential property management company? If this is you, come join our community as a Resident Manager at 77 Huntley St., Toronto. **About the Resident Manager opportunity**: **Maintenance Champion**: Own...

  • Resident Manager

    4 weeks ago

    Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full time

    Are you dependable, skilled in conducting general repairs and able to work on-call for after-hour emergencies? Looking for a live-in opportunity with a residential property management company? If this is you, come join our community as a Resident Manager at 111 Davisville Ave., Toronto. **About the Resident Manager opportunity**: **Maintenance Champion**:...

  • Building Representative

    4 weeks ago

    Toronto, Canada Greenwin Corp. Full time

    Building Representatives are the first point of contact for residents, with a positive, friendly attitude and focus on customer service and tenant retention. They work on site to respond to emergencies and tenant concerns, allow access to trade workers, collect rent payments, maintain cleanliness, general maintenance, and lease apartments as necessary. This...

  • Residence Coordinator

    2 days ago

    Toronto, Canada Canadian College of Naturopathic Medicine Full time

    Residence Coordinator (CCNM - Toronto Campus) We are currently looking for a highly motivated, enthusiastic and experienced Residence Coordinator . In this challenging position, you will report to the Director, Facilities and Procurement, and be responsible for overseeing the day-to-day operations of the 202-room residence. This position will work...

  • Assistant Resident Manager

    3 days ago

    Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full time

    Are you dependable, skilled in conducting general repairs and able to work on-call for after-hour emergencies? Looking for a live-in opportunity with a residential property management company? If this is you, come join our community as an Assistant Resident Manager at 111 Davisville Ave. **About the Assistant Resident Manager opportunity**: **Maintenance...

  • Assistant Resident Manager

    7 days ago

    Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full time

    Are you dependable, skilled in conducting general repairs and able to work on-call for after-hour emergencies? Looking for a live-in opportunity with a residential property management company? If this is you, come join our community as an Assistant Resident Manager at 111 Davisville Ave. **About the Assistant Resident Manager opportunity**: **Maintenance...

  • Environmental Services Supervisor

    4 weeks ago

    Toronto, Canada Queens Estate Retirement Residence Full time

    **About Metta Lifestyles** Metta Lifestyles is a rapidly growing Canadian company committed to operating first class retirement communities in Toronto and Ottawa. Our team share a passion for providing the best-in-class quality of care. The key differentiator for Metta Lifestyles is our expertise in heavier care services and an extensive memory care...

  • Residences Liaison

    7 days ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23012809 **Job Category** Administrative **Location** The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Provide administrative support for Director of Residences and/or Residence Managers. Document and communicate...