Guest Services Manager

2 weeks ago

Toronto, Canada The Hazelton Hotel Full time

**Responsibilities**:

- Respond to and follow up on any guest or employee issues as they arise in the absence of senior management.
- Communicate hotel policies and departmental expectations to the Front Office Team (Front Desk, Bell/Door/Valet and Concierge).
- Communicate effectively with all departments to ensure seamless service for our guests and a positive working environment for our employees.
- Provide direction for day-to-day operation of all Front Office/Rooms areas.
- Champion Front Office programs and procedures to improve overall operation and to achieve Forbes’ five-star service.
- Assist with the facilitation of Front Office training programs, including onboarding.
- Conduct pre-shift meetings
- Develop, motivate and orient the Front Office Team
- Manage same-day rooms inventory and yield management.
- Create connections and build loyalty with VIP guests.
- Resolve guest complaints/issues, exceeding guest expectations, in a timely manner.
- Provide the required tools and equipment to all employees to be successful in their role.
- Immediately respond to all emergency situations, complete necessary incident reports, follow up with guests and employees.
- Follow all job safety policies, and report any accidents and/or hazards in accordance with the hotel policies.
- Handle guest concerns, compliments and suggestions in an empathetic and professional manner.
- Champion the success of the Leading Hotels of the World Loyalty program and other marketing initiatives.
- Undertake other ad hoc related responsibilities, as required.
- Act as the main point of contact for the hotel when senior management is not present.

**Qualifications**:

- Experience with OPERA Cloud PMS, Hot SoS and Microsoft Office is an asset.
- Sound knowledge of hotel services & facilities, specifically Front Office operations, policies, procedures.
- Minimum 2 years of Front Office experience in a supervisory/management capacity
- Excellent conflict resolution skills.
- Excellent oral and written communication skills, with a passion for guest service.
- A team player with proven leadership and staff development skills.
- Work with poise under pressure in a fast-paced, constantly changing environment.
- Graduate from a college/university hospitality program preferred.
- Must be available to work evenings, weekends and holidays.
- Must be eligible to work in Canada.
- Our people are what makes us different. At The Hazelton Hotel, we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. _

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Holidays
- Weekends as needed

Work Location: In person

  • Guest Services Manager

    7 days ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 22218036 **Job Category** Rooms & Guest Services Operations **Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...

  • Guest Services Manager

    6 days ago

    Toronto, Canada Marriott International Full time

    **Job Number** 22218036 **Job Category** Rooms & Guest Services Operations **Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

  • Guest Services Manager

    4 weeks ago

    Toronto, Canada Marriott International, Inc Full time

    **Additional Information** Contract Role **Job Number** 23109214 **Job Category** Rooms & Guest Services Operations **Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty...

  • Guest Services Manager

    6 days ago

    Toronto, Canada Hotel X Toronto Full time

    _A rewarding and challenging experience awaits you at Hotel X Toronto, a member of Library Hotel Collection. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. The Library Hotel Collection has a commitment to kind, unpretentious, customer-focused service that has resulted in numerous awards over the...

  • Guest Services Manager

    4 weeks ago

    Toronto, Canada Hotel X Toronto Full time

    A rewarding and challenging experience awaits you at Hotel X Toronto, a member of Library Hotel Collection. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. The Library Hotel Collection has a commitment to kind, unpretentious, customer-focused service that has resulted in numerous awards over the...

  • Guest Services Manager

    4 weeks ago

    Toronto, Canada The Hazelton Hotel Full time

    **Responsibilities**: - Respond to and follow up on any guest or employee issues as they arise in the absence of senior management. - Communicate hotel policies and departmental expectations to the Front Office Team (Front Desk, Bell/Door/Valet and Concierge). - Communicate effectively with all departments to ensure seamless service for our guests and a...

  • Guest Service Manager

    2 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Assistant Guest Service Manager

    7 days ago

    Toronto, Canada Hotel X Toronto Full time

    **_A rewarding and challenging experience awaits you at Hotel X Toronto, a member of Library Hotel Collection. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. The Library Hotel Collection has a commitment to kind, unpretentious, customer-focused service that has resulted in numerous awards over the...

  • Luxury Hotel Guest Services Manager

    4 weeks ago

    Toronto, Canada SoHo Hotel & Residences Full time

    The SoHo Hotel, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the city of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment. As the Guest Services Manager, your duties include: - Oversee all aspects of the Concierge & Guests services department,...

  • Guest Services Agent

    3 weeks ago

    Toronto, Canada Ace Hotel Toronto Full time

    Begin at the beginning. Ace Hotel Toronto seeks kind, curious and industrious humans to join our family. Ace Hotel Toronto is our first-ever home in Canada, in the heart of the Fashion District, near St. Andrew’s Market and Playground. Our Guest Services Agent is responsible for all things Guest Service for the hotel. Assisting guests with luggage,...

  • Guest Experience Manager

    4 weeks ago

    Toronto, Canada Nobu Hotel Toronto Full time

    We are currently seeking a passionate, detail-oriented and customer-focused individual to join our restaurant team as a full-time Guest Experience Manager at Nobu Hotel Toronto. As the Guest Experience Manager, you will play a pivotal role in curating unforgettable dining experiences for our guests. You will be entrusted with ensuring that every aspect of...

  • Guest Service Agent

    4 weeks ago

    Toronto, Ontario, Canada Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Services Associate

    2 weeks ago

    Toronto, Canada Four Points by Sheraton Kelowna Airport Full time

    Four Points by Sheraton Kelowna Airport. If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager. We are also on a bus route, with a stop just outside of the hotel, and are...

  • Guest Services Associate

    2 weeks ago

    Toronto, Canada Four Points by Sheraton Kelowna Airport Full time

    Four Points by Sheraton Kelowna Airport. If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager. We are also on a bus route, with a stop just outside of the hotel, and are...

  • Guest Services Associate

    2 weeks ago

    Toronto, Canada Four Points by Sheraton Kelowna Airport Full time

    Four Points by Sheraton Kelowna Airport. If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager. We are also on a bus route, with a stop just outside of the hotel, and are...

  • Guest Services Associate

    5 days ago

    Toronto, Canada Four Points by Sheraton Kelowna Airport Full time

    Four Points by Sheraton Kelowna Airport. If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager.We are also on a bus route, with a stop just outside of the hotel, and are...

  • Guest Service Agent

    4 weeks ago

    Toronto, Ontario, Canada Hilton Toronto Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    5 days ago

    Toronto, Canada Illuminarium at Distillery Full time

    We’re seeking reliable and customer-oriented individuals to join our team as Ushers for Secret Location x Illuminarium’s first Canadian site in the Distillery District, set to open in late Summer 2023. The venue will host a series of immersive experiences that utilize the latest technology in the field as well as experiment with new kinds of shows. As an...

  • Guest Services Associate

    2 weeks ago

    Toronto, Canada Four Points by Sheraton Kelowna Airport Full time

    Four Points by Sheraton Kelowna Airport.If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager.We are also on a bus route, with a stop just outside of the hotel, and are...

  • Guest Service Agent

    7 days ago

    Toronto, Canada Windsor Arms Hotel Full time

    **Description** We are seeking a friendly and customer-oriented professional to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for all guests, providing exceptional service and ensuring their stay is enjoyable and memorable. Your warm and welcoming attitude will set the tone for their visit, creating...