IT Helpdesk Coordinator

4 weeks ago

Edmonton, Canada Bayshore HealthCare Full time

Job Description

The IT Helpdesk Coordinator under the direction of the Area Director, will manage the set up as well as oversee the maintenance of all branch devices which include computers and mobile device while maintaining inventory of devices. The ISSU administrator will assist staff with technical issues of the devices as required.

The IT Helpdesk Coordinator will oversee all internal financial operations and collaborates with the Area Director and Corporate Finance regarding the implementation and evaluation of finance policies and procedure

As required, the Office Administrator may also coordinate administrative activities, and/or assist with business development and marketing activities. The ISSU/Office Administrator oversees the ISSU/IT Department. Set up and maintenance of all Bayshore issued computers and mobile devices

Improve operational systems, processes, and policies, specifically reporting, Information flow, business processes and organizational planning. Maintain device inventory, Branch level IT support for field and office staff when required.

Collaborate in the implementation and maintenance of the office information systems and ensure the availability of local systems support.

Coordinate training and the allocation and maintenance of all office equipment and computer as directed by the Area Director.

Office Administrator Activities

Direct and coordinate the internal accounting operations including accounts payable, accounts receivable and data processing. Participate in ongoing internal and/or external continuing education activities. Coordinate admin staff activities/event planning.

ISSUE & IT (Blended role)

This important customer service, data entry and IT support role is responsible for handling client and employee care and service inquiries, documenting caller’s information, confirms client care service changes, timely data entry of all client referrals and reception switchboard coverage as required.

As well as, providing a single point of contact and first entry point for all IT Support requests from all branch employees. If your calling is to be the “difference” by providing outstanding customer service and support, than a Career with Bayshore is the Perfect Fit for YOU

We value our Bayshore employees with:

• Rewarding Careers

• Highest industry wages for the critical work you do

• Company sponsored Benefits (health and dental) for you and your family

• Paid orientation and paid training

• Efficient work schedules

• Opportunities to grow in your career

• Easy Access to managers who listen and support the important work you do

Job Qualification

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis. 

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.” 

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

Requirements:

Post-Secondary Diploma or Certificate from an accredited institution; preferably in Business Administration, or Information Systems

Experience:

A minimum of two years related technical customer service experience.

 Other Skills and Abilities

Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and MS Office, various software programs and applications; proficiency in written and spoken English.

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