Helpdesk Technician

2 months ago


Edmonton, Canada Peace Hills Insurance Full time

**Primary Duties and Responsibilties**:

- Perform in-person, on-site repairs of PC desktop hardware, printers and other peripherals.
- Maintain accurate records of completed and pending jobs using a Ticketing System (start/end times, work performed details, etc.)
- Work collaboratively and effectively in a customer service-oriented team environment.
- Monitor internal incidents, appropriately prioritizing problems, categorize and escalate incidents to rapid restoration.
- Coordinate with vendors to repair and/or replace hardware leveraging maintenance agreements to their fullest potential. Diagnose and resolve technical hardware and software issues.
- Administration, maintenance, and troubleshooting Microsoft 365, Azure AD, Active Directory, Group Policy, Servers, Storage, Database, Data Center, Computer, and VOIP environments.
- Troubleshoot hardware and software issues, identify server related problems, assist with workstation configurations, adding/deleting user accounts and password resets.
- Maintain an up-to-date list of all assigned assets including laptops, cell phones, cameras and desktop computers.
- Assess and document the requirements of end-users
- Participate in project assignments as assigned.

**Required Qualifications**:

- Degree or Diploma in Computer Science or related field.
- Related certifications (MSCE/MCP/Network+/A+)
- 1 to 2 years' experience on a corporate Helpdesk
- Highly self-directed with the ability to take initiative, prioritize, and multi-task.
- Demonstrate superior organizational, time management, problem-solving, and customer service skills.
- Exhibit conflict resolution and business/technical writing skills.
- Ability to work autonomously while being a team player
- Strong knowledge of Windows 10 OS, Office Suite
- Strong Microsoft 365 administrative knowledge required
- Solid understanding of networking concepts, routing, TCP/IP, firewalls, and switching
- Strong working knowledge of Dell business products (Desktops, Laptops, etc.)
- Knowledge in VoIP administration.

**Working at Peace Hills**
Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work. Providing a collegial work environment and a work life balance are just two of the ways we do this.

Application Deadline: July 04, 2023


  • IT Helpdesk Technician

    2 months ago


    Edmonton, Canada West Edmonton Mall Full time

    The IT Helpdesk Technician is responsible for providing internal customer support to ensure that systems are effectively in place for the efficient operation of West Edmonton Mall. Primary Responsibilities: - Providing 1st-level incident/request management support to end-users, with emphasis and focus on first call/level resolution. - Providing support for...


  • Edmonton, Canada West Edmonton Mall Full time

    The IT Helpdesk Technician is responsible for providing internal customer support to ensure that systems are effectively in place for the efficient operation of West Edmonton Mall. Primary Responsibilities: - Providing 1st-level incident/request management support to end-users, with emphasis and focus on first call/level resolution. - Providing support for...

  • HelpDesk Technician

    2 months ago


    Edmonton, Canada Taiga Building Products Full time

    Taiga Building Products, Canada’s largest wholesale distributor of building products, seeks a full-time HelpDesk Technician at its Calgary branch. Ideal candidates should be self-driven, able to work independently, and prioritize tasks efficiently. Responsibilities include tracking, prioritizing, and resolving support requests from employees via email and...

  • HelpDesk Technician

    3 weeks ago


    Edmonton, Canada Taiga Building Products Full time

    Taiga Building Products, Canada’s largest wholesale distributor of building products, seeks a full-time HelpDesk Technician at its Calgary branch. Ideal candidates should be self-driven, able to work independently, and prioritize tasks efficiently. Responsibilities include tracking, prioritizing, and resolving support requests from employees via email and...


  • Edmonton, Alberta, Canada West Edmonton Mall Full time

    The IT Helpdesk Technician is responsible for providing internal customer support to ensure that systems are effectively in place for the efficient operation of West Edmonton Mall.Primary Responsibilities: Providing 1stlevel incident/request management support to endusers, with emphasis and focus on first call/level resolution. Providing support for...

  • IT Helpdesk Technician

    2 months ago


    Edmonton, Canada Peace Hills Insurance Full time

    **Primary Duties and Responsibilities**: - Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals. - Maintain accurate records of completed and pending jobs using a Ticketing System (start/end times, work performed details, etc.) - Work collaboratively and effectively in a customer service-oriented team environment -...


  • Edmonton, Canada MSP Corp Full time

    We are seeking a positive, resourceful, and dedicated IT Technician who constantly strives to deliver the highest quality of service and exceed customer expectations. As a member of our Service Team, you will be responsible for providing day-to-day support for customer user support requests, investigating incidents, and providing troubleshooting expertise to...

  • Product Technician

    2 weeks ago


    Edmonton, Canada Acara Solutions Full time

    **Product Introduction Trouble Shooter Technician** Edmonton, AB **MAIN RESPONSABILITIES Key accountabilities**: - Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair - Carry out Fleet check activities - Reports & register any deviation...

  • IT Technician

    2 months ago


    Edmonton, Canada Computer Upgrading Specialists Full time

    Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Roles are typically 3 months to 1 year with Computer Upgrading Specialists, with the possibility to convert into a full-time permanent position with our client. This posting is for jobs in deskside support and system deployment in...

  • IT Technician

    2 months ago


    Edmonton, Canada Computer Upgrading Specialists Full time

    Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Roles are typically 3 months to 1 year with Computer Upgrading Specialists, with the possibility to convert into a full-time permanent position with our client. This posting is for jobs in deskside support and system deployment in...

  • IT Technician

    3 weeks ago


    Edmonton, Canada Computer Upgrading Specialists Full time

    Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Roles are typically 3 months to 1 year with Computer Upgrading Specialists, with the possibility to convert into a full-time permanent position with our client. This posting is for jobs in deskside support and system deployment in...

  • IT Technician

    2 days ago


    Edmonton, Canada Computer Upgrading Specialists Full time

    Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Roles are typically 3 months to 1 year with Computer Upgrading Specialists, with the possibility to convert into a full-time permanent position with our client. This posting is for jobs in deskside support and system deployment in...

  • Help Desk Technician

    2 weeks ago


    Edmonton, Canada Treo Solutions Full time

    **Job Summary**: We are seeking a dynamic and customer-oriented Helpdesk Technician to provide first-class technical support and guidance. As the first point of contact for our customers experiencing technical issues, you will play a key role in the success of our operations, ensuring smooth and efficient resolution of issues. **Key Responsibilities**: -...

  • IT Technician

    1 week ago


    Edmonton, Alberta, Canada Computer Upgrading Specialists Full time

    Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Roles are typically 3 months to 1 year with Computer Upgrading Specialists, with the possibility to convert into a full-time permanent position with our client.This posting is for jobs in deskside support and system deployment in...


  • Edmonton, Canada Durabuilt Windows and Doors Inc Full time

    **Our values are at the core of everything we do!** - **INNOVATIVE. **Think ahead to stay ahead. - **DRIVER. **Stay hungry and act with urgency. - **OWNERSHIP. **No excuses. 100% accountability. - **CARING. **For employees, partners, and the community. - **INDIVIDUAL. **We work with great people and expect a lot from them. We are one of Western Canada’s...

  • Helpdesk Technician

    1 week ago


    Edmonton, Canada Taiga Building Products Full time

    **Our Company**: We are a respected International Wholesale Distributor of Building Products with branch offices throughout Canada and in various locations in the United States. With a 50-year history of dependable service to the retail and industrial building material industry, we are an equal opportunity employer offering a competitive compensation package...

  • Helpdesk Technician

    1 week ago


    Edmonton, Alberta, Canada Taiga Building Products Full time

    Our Company:We are a respected International Wholesale Distributor of Building Products with branch offices throughout Canada and in various locations in the United States. With a 50-year history of dependable service to the retail and industrial building material industry, we are an equal opportunity employer offering a competitive compensation package...

  • Electrical Technician

    2 weeks ago


    Edmonton, Canada Acara Solutions Full time

    **Acara Solutions has an opening for a Product Introduction Trouble Shooter Technician for Alstom Transportation in Edmonton, AB.** At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse...


  • Edmonton, Canada Insight Enterprises Full time

    Description: Our non-profit client is seeking an experienced Deskside Support Technician for a long-term (1+ year) contract employment opportunity. The successful candidate will provide technical support, troubleshooting and hardware/software installation, amongst other responsibilities on a regular basis. As a Deskside Support Technician, you will...


  • Edmonton, Canada Insight Enterprises Full time

    Description: Our non-profit client is seeking an experienced Deskside Support Technician for a long-term (1+ year) contract employment opportunity. The successful candidate will provide technical support, troubleshooting and hardware/software installation, amongst other responsibilities on a regular basis. As a Deskside Support Technician, you will...