Service Delivery Manager

3 months ago

Toronto, Canada Lyons Consulting Group Full time

Job Description

Service Delivery Manager - Sales & Delivery Manager-

Description

DESCRIPTION:

The Sales and Delivery Manager is responsible for the planning, management, and delivery of complex Insight & Data (I&D) engagements, with a strong emphasis on client relationship management and on participating in sales and business development initiatives. This role involves leading projects, managing client engagements, participating in business development opportunities and supporting sales pursuits while aiming to achieve strategic business outcomes.

KEY RESPONSIBILITIES:

Oversee complex projects, managing multiple workstreams to achieve desired business results. engagements. Hands-on management of technical projects involving I&D technologies such as big data, BI reporting, Power BI, AI Solutions, data management, Azure or AWS cloud platforms, and SAP/S4 HANA. Translate complex business requirements into formal agreements, leading the initiation, planning, execution, and delivery of client solutions. Present strategic guidance and roadmaps to C-level and Executive clients within Digital Strategy. Create unique and innovative structures and ideas for broad-based industries to improve and create cutting-edge technological frameworks. Motivate and lead teams of internal and client staff, building and managing relationships at all levels within an organization. Support and Manage business development activities on strategic and global priority accounts, developing and delivering formal presentations to senior clients in both delivery and sales situations. Maintain budgets, oversee contracted services, and ensure all service level agreements and KPIs are met in a collaborative environment.

REQUIRED SKILLS:

Proven experience as a Project Manager managing complex projects with multiple workstreams. Hands-on management experience of technical projects involving Data and Analytics technologies. Experience translating complex requirements into formal agreements and lead project delivery. Experience supporting and managing business development initiatives such as RFPs, Proposals, Demo Presentations, ect. Strong leadership skills with the ability to motivate and lead teams. Experience managing business development activities and building client relationships. Excellent communication skills, both written and verbal, with the ability to develop and deliver formal presentations. Proven ability to manage teams while managing highly demanding client and sales opportunity deadlines, deliverables and budgets.

In a world where change happens in a split second, our clients must master the art of balancing business transformation with operational excellence and cost reduction to protect their market leadership and safeguard their workforce.

They need the best and brightest talent to limit business disruption and foster future growth, all while striving to realize a new normal. In this context, it’s our people within Insights & Data that are the core enablers to support our clients in their growth journeys. To give our clients our best and brightest, we pride ourselves on being a fast-paced, fun, ethical place to work, where the “work hard, play hard” mentality holds true. Even more important is our clear commitment to creating a diverse workforce in all areas. In fact, for the ninth time in a row, Capgemini has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute. In addition, we’ve been recognized as a top company for women by Working Mother Media.

Capgemini’s Insights & Data Americas practice is comprised of professionals with data, analytics, and AI expertise, covering the full data- and AI-powered transformation lifecycle. Our people extend into all industries we conduct work with our clients in the areas of; data science, data engineering, data strategy, intelligent process automation, data ecosystems, intelligent industry/IoT, enterprise management, customer-first marketing, and data partnerships/disruptors (such as SAP, Microsoft, Google, AWS, Snowflake, Oracle, Adobe, etc.).

We do great work at I&D that is at the forefront of innovation. We pride ourselves as an inclusive, talented, and accomplished workforce, so please contact us to explore your fit with us.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: 

Flexible work  Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as (k) and Employee Share Ownership Plan Paid time off and paid holidays  Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups  Disaster Relief

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over , team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in global revenues of €22 billion.

Get The Future You Want | 

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