Service Manager

3 weeks ago


Ayr, Canada Brandt Full time

Brandt is currently seeking a Service Manager for our Ayr Truck & Trailer location. The Service Manager will be responsible for managing the sales and delivery of after-market support services (component diagnostics, repair, and replacement) for the truck and trailer business. This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics. 

 Duties & Responsibilities

  • Managing service workflow
  • Enforcing standards, policies, and reporting practices are followed to established standards
  • Development and management of the Service Department budget to meet financial and operational goals
  • Preparing quotes for customer work orders; opening & closing work orders
  • Inspect/operate customer equipment as part of resolving concerns/diagnostics
  • Monitor service revenue and expenses monthly
  • Ensure work is performed according to established safety and industry standards
  • Reviewing employee performance against goals on an ongoing basis

#LI-onsite



Required Skills
  • Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
  • Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
  • Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
  • Must be proficient in using work-related desktop applications and web-based productivity applications
  • Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
  • A recent driver's abstract will be required


Required Experience
  • Demonstrates a strong commitment to occupational health and safety
  • 5-7 years’ progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years’ management/supervisory experience in the heavy duty equipment industry
  • Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
  • Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
  • Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers
  • Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
  • Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
  • Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
  • Must be proficient in using work-related desktop applications and web-based productivity applications
  • Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
  • A recent driver's abstract will be required

  • Service Manager

    2 days ago


    Ayr, Canada Premier Equipment Ltd. Full time

    **Location**:Ayr, ON **Type of Employment**:Full-Time Premier Equipment Ltd is a full-service John Deere dealership specializing in agriculture, lawn and commercial grounds care and compact construction equipment. With heritage dating back to the 1950's, our organization has grown through the decades bringing to life John Deere's commitment to customers of...

  • Service Manager

    2 weeks ago


    Ayr, Canada Brandt Full time

    Brandt is currently seeking a Service Manager for our Ayr Truck & Trailer location. The Service Manager will be responsible for managing the sales and delivery of after-market support services (component diagnostics, repair, and replacement) for the truck and trailer business. This includes managing all aspects of the service department and day-to-day...

  • Service Manager

    2 months ago


    Ayr, Canada Custom Truck One Source Full time

    **Custom Truck One Source “CTOS” located at 127 Earl Thompson Place, Aye, ON N0B1E0** Extraordinary People, Exciting Possibilities, great Opportunities CTOS has a rich history spanning 30 years, we have established ourselves as a leader in the specialized utility truck and equipment industry. CTOS has more than 2500 employees, 10,000 rental units and...

  • Service Manager

    2 days ago


    Ayr, Canada Custom Truck One Source Full time

    **Custom Truck One Source “CTOS” located at 127 Earl Thompson Place, Aye, ON N0B1E0** Extraordinary People, Exciting Possibilities, great Opportunities CTOS has a rich history spanning 30 years, we have established ourselves as a leader in the specialized utility truck and equipment industry. CTOS has more than 2500 employees, 10,000 rental units and...

  • Service Manager

    20 hours ago


    Ayr, Canada Custom Truck One Source Full time

    **Custom Truck One Source “CTOS” located at 127 Earl Thompson Place, Aye, ON N0B1E0** CTOS has a rich history spanning 30 years, we have established ourselves as a leader in the specialized utility truck and equipment industry. CTOS has more than 2500 employees, 10,000 rental units and 40 locations across the USA and**_ 4 locations in...

  • Service Manager

    3 weeks ago


    Ayr, Canada Custom Truck One Source Full time

    Custom Truck One Source “CTOS” located at 127 Earl Thompson Place, Aye, ON N0B1E0 Extraordinary People, Exciting Possibilities, great Opportunities CTOS has a rich history spanning 30 years, we have established ourselves as a leader in the specialized utility truck and equipment industry. CTOS has more than 2500 employees, 10,000 rental units and 39...

  • Service Manager

    1 month ago


    Ayr, Canada Custom Truck One Source Full time

    Custom Truck One Source “CTOS” located at 127 Earl Thompson Place, Aye, ON N0B1E0 Extraordinary People, Exciting Possibilities, great Opportunities CTOS has a rich history spanning 30 years, we have established ourselves as a leader in the specialized utility truck and equipment industry. CTOS has more than 2500 employees, 10,000 rental units and 39...


  • Ayr, Canada Brandt Full time

    Due to current growth, Brandt is currently seeking a Field Operations Manager for the Southern Ontario region. The Field Operations Manager provides leadership and support for Brandt Tractor customer-facing service support functions. This position executes our strategic business plan and oversees development of our branch service teams. The service field...


  • Ayr, Canada Brandt Full time

    Due to current growth, Brandt is currently seeking a Field Operations Manager for the Southern Ontario region. The Field Operations Manager provides leadership and support for Brandt Tractor customer-facing service support functions. This position executes our strategic business plan and oversees development of our branch service teams. The service field...

  • Service Coordinator

    2 weeks ago


    Ayr, Canada Priority Mechanical Services Ltd. Full time

    The Service Coordinator is responsible for developing and overseeing a team of Service Technicians who promptly and professionally address the needs of customers through the performance of onsite maintenance of HVAC & Plumbing systems and equipment. The coordinator shall further be responsible for client satisfaction and retention, budget allocation and...

  • Service Writer

    4 days ago


    Ayr, Canada Brandt Full time

    **We are currently seeking a Service Writer to join our Peterbilt dealership in Ayr, ON. **This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation. **Duties & Responsibilities** - Fields internal and external customer inquiries to the Service...

  • Service Advisor

    2 months ago


    Ayr, Canada GFL Environmental Inc. Full time

    GFL Environmental is looking for a full-time Parts and Service Advisor - Afternoon Shift to help support our operations in Ayr, ON. The Parts and Service Advisor is responsible for providing administrative support for the afternoon operations of the maintenance shop. The Parts and Service Advisor reports to the Maintenance Manager and works collaboratively...

  • Service Advisor

    2 months ago


    Ayr, Canada Mill Creek Motor Freight Ltd Full time

    **Mill Creek Motor Freight** is looking for an experienced full time **Service Advisor** to join our growing team! You will play a key role in curating the service experience for our valued customers and drivers who service their vehicles at our location. Your love of trucks & dealing with the public, coupled with your commitment to delivering the highest...

  • Service Advisor

    3 weeks ago


    Ayr, Canada Mill Creek Motor Freight Ltd Full time

    **Mill Creek Motor Freight** is looking for an experienced full time **Service Advisor** to join our growing team! You will play a key role in curating the service experience for our valued customers and drivers who service their vehicles at our location. Your love of trucks & dealing with the public, coupled with your commitment to delivering the highest...

  • Service Advisor

    2 months ago


    Ayr, Canada Expressway Trucks Waterloo Full time

    Expressway Trucks is one of Canada's premiere Volvo & Hino Truck Dealers, and is Southwestern Ontario's leading truck sales and service provider. Our Ayr location, located just outside of Kitchener right off of the 401, is looking for a **full-time Service Advisor**, for various different shift schedules (**days/afternoons**). **WHAT'S IN IT FOR YOU?** At...

  • Service Advisor

    2 weeks ago


    Ayr, Canada Expressway Trucks Waterloo Full time

    Expressway Trucks is one of Canada's premiere Volvo & Hino Truck Dealers, and is Southwestern Ontario's leading truck sales and service provider. Our Ayr location, located just outside of Kitchener right off of the 401, is looking for a **full-time Service Advisor**, for various different shift schedules (**days/afternoons**). **WHAT'S IN IT FOR YOU?** At...


  • Ayr, Canada Aevitas Inc. Full time

    We are currently hiring for the position of **Customer Service Representative** at our Ayr, Ontario location. This is a full-time, permanent role with a complete compensation package that includes: **Comprehensive Benefits Package**: Encompassing prescription drug coverage, extended health benefits, dental, and optical coverage. **Retirement Planning**:...


  • Ayr, Canada Priority Mechanical Services Ltd. Full time

    The Service Coordinator is responsible for developing and overseeing a team of Service Technicians who promptly and professionally address the needs of customers through the performance of onsite maintenance of HVAC & Plumbing systems and equipment. The coordinator shall further be responsible for client satisfaction and retention, budget allocation and...

  • Service Dispatcher

    3 days ago


    Ayr, Ontario, Canada Alliance Consulting Co. Full time

    Alliance Consulting Co. is currently hiring for their client in Ayr, ON. Our top-notch selection process guarantees top-notch service and the best candidates for our clients. This is a full-time position for a Dispatcher at the client's site in Ayr, ON. Coordinate and dispatch resources Manage communication channels Monitor task progress Ensure timely...

  • Service Coordinator

    2 months ago


    Ayr, Canada Premier Equipment Ltd. Full time

    **Location**:Ayr, ON **Type of Employment**:Full-Time Premier Equipment Ltd is a full-service John Deere dealership specializing in agriculture, lawn and commercial grounds care and compact construction equipment. With heritage dating back to the 1950's, our organization has grown through the decades bringing to life John Deere's commitment to customers of...