Supervisor Scheduling

2 months ago

Toronto, Canada Lumacare Full time

Person & Family- Centered Care Is at The Heart of Everything We Do at Lumacare Lumacare believes Person and Family - Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a support position, it is essential that every member of our team is passionate about promoting and protecting Person and Family - Centered Care.

As our Scheduling Supervisor, you will responsible for revamping and streamlining the scheduling process for the efficient and client-centric delivery of services. The incumbent will work closely with the Service Coordinators and Program Managers to ensure that Personal Support Workers (PSWs) are scheduled appropriately, in alignment with client/caregiver needs and PSW skills. The Scheduler will take an active role in process improvements, identifying technology enhancements, and fostering a culture of continuous improvement, safety, and quality of care. The position will Maintain statistical data and client records in collaboration with appropriate staff. Oversee PSW hours and payroll information. Performs administrative tasks related to the operation of programs and services. On call duties as required. Support the ongoing development of a culture of safety, excellence in quality care and risk management by implementing the integration of a strategy framework of continuous quality improvement Plan, Do, Study, Act).

Key Responsibilities:

· Innovatively manage and optimize staff schedules, integrating new clients and adapting to changes seamlessly.

· Work collaboratively with our dedicated team of Service Coordinators and Program Managers, enhancing the overall effectiveness of service delivery.

· Uphold and enhance service quality through continuous improvement, technology integration, and a focus on safety.

· Engage in insightful analysis and reporting, tackling staffing challenges and optimizing resource allocation.

· Lead and mentor Service Coordinators, providing direction and fostering professional growth.

· Champion client-centered care, ensuring timely and efficient service delivery across a spectrum of needs.

· Responsible for performing on-site visits to address and resolve any issues, ensure adherence to service quality standards, and provide follow-up on reported incidents to maintain the highest level of service delivery

What We’re Looking For:

· You have at least two years of experience in health care or community service environments, particularly in staff scheduling and payroll management.

· You possess a post-secondary degree or diploma in a healthcare-related field, with additional leadership or management training being highly advantageous.

· Your experience with vulnerable populations, particularly older adults, is profound and insightful.

· You are knowledgeable about relevant Ontario legislation, including the Personal Health Information Protection Act and the Home Care and Community Services Act.

· Proficient in various administrative and technological tools, you are comfortable with both office-based and hybrid working environments.

· Ability to work in a fast-paced work environment

· Valid Vulnerable Police Record Check completed within last 12 months is required.

·  Mandatory COVID-19 vaccination required

This is a 12 months contract position.

Lumacare is a fully accredited agency committed to equity in employment. Our goal is a diverse and inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, visible minorities, and persons with disabilities, aboriginal persons and people who identify themselves as LGBTQIA+. We seek to attract and retain individuals who will work together to create and sustain a vibrant, healthy, safe, and caring community.

Notice to Candidates – you will be contacted if you are selected for an interview. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Lumacare will provide accommodation, accessible formats, and communication supports for the interview upon request.

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