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Scheduling Supervisor

2 months ago


Toronto, Ontario, Canada Lumacare Full time

Job Summary:

Lumacare is seeking a highly skilled and experienced Scheduling Supervisor to join our team. As a key member of our operations team, you will be responsible for revamping and streamlining our scheduling process to ensure efficient and client-centric delivery of services.

Key Responsibilities:

  • Innovatively manage and optimize staff schedules, integrating new clients and adapting to changes seamlessly.
  • Work collaboratively with our dedicated team of Service Coordinators and Program Managers, enhancing the overall effectiveness of service delivery.
  • Uphold and enhance service quality through continuous improvement, technology integration, and a focus on safety.
  • Engage in insightful analysis and reporting, tackling staffing challenges and optimizing resource allocation.
  • Lead and mentor Service Coordinators, providing direction and fostering professional growth.
  • Champion client-centered care, ensuring timely and efficient service delivery across a spectrum of needs.
  • Responsible for performing on-site visits to address and resolve any issues, ensure adherence to service quality standards, and provide follow-up on reported incidents to maintain the highest level of service delivery.

Requirements:

  • At least two years of experience in healthcare or community service environments, particularly in staff scheduling and payroll management.
  • Post-secondary degree or diploma in a healthcare-related field, with additional leadership or management training being highly advantageous.
  • Experience with vulnerable populations, particularly older adults, is profound and insightful.
  • Knowledgeable about relevant Ontario legislation, including the Personal Health Information Protection Act and the Home Care and Community Services Act.
  • Proficient in various administrative and technological tools, comfortable with both office-based and hybrid working environments.
  • Ability to work in a fast-paced work environment.
  • Valid Vulnerable Police Record Check completed within last 12 months is required.
  • Mandatory COVID-19 vaccination required.

About Lumacare:

Lumacare is a fully accredited agency committed to equity in employment. Our goal is a diverse and inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, visible minorities, and persons with disabilities, aboriginal persons and people who identify themselves as LGBTQIA+.