ADSM - Administrative Services Manager

Found in: Talent CA C2 - 1 week ago


Toronto, Canada Lifemark Full time
Administrative Manager OON– PCVRS- Lifemark Health Group

Location: Hybrid, or fully Virtual

Administrative Managerfor the Out of Network (OON) Administrative Team 

Like Lifemark, you believe in the power of work to transform lives. As the Administrative Manager you will look after onboarding external users to Lifemark IT systems. This is an important part of Lifemark’s Rehabilitation Services and Vocational Assistance Program (RSVP) that is delivered on behalf of Veterans Affairs Canada. The Administrative Manager for OON has a passion for developing a motivated, diverse and engaged team of Administrative Coordinators. 

Primary Responsibilities 

Manage a small team of Administrative Coordinators working with our Out of Network (OON) providers. The Administrative Coordinators support service delivery as a central point of contact for the needs of OON providers delivering work for Participants. The duties of the team include:

Responding to email inquiries and answering telephone calls

Providing excellent customer service in addressing questions or concerns related to the process

Onboarding OON providers onto the Lifemark IT systemfor the purpose of claims processing

Follow-up on invoice inquiries

Completion of tracking and data spreadsheets on a daily basis

Provide administrative support as required

As the Administrative Manager, your duties would additionally include:

Provide leadership and belonging for your team members

Build team through hiring and training to meet work demands 

Support and mentor new team members

Provide weekly reporting based on team tracking 

Attend meetings with other Team Managers 

Manage complaints and escalations 

Bilingual is an asset

Security clearance required

What You Bring

Minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area 

One (1)+ year(s) experience in an administrative role

Excellent customer service skills and telephone etiquette

High degree of organizational skills and ability to prioritize and multi-task

Excellent communication (verbal/written) and interpersonal skills 

Strong digital literacy including MS Office, MS Teams, SharePoint 

What We Offer

Competitive salary

Comprehensive and flexible health and dental benefits

Ongoing learning and development opportunities

A diverse and inclusive workplace with a track record of high employee engagement and teamwork

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

Apply today Visit for more information.



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