ADSM - Administrative Services Manager
Found in: Talent CA C2 - 1 week ago
Location: Hybrid, or fully Virtual
Administrative Managerfor the Out of Network (OON) Administrative Team
Like Lifemark, you believe in the power of work to transform lives. As the Administrative Manager you will look after onboarding external users to Lifemark IT systems. This is an important part of Lifemark’s Rehabilitation Services and Vocational Assistance Program (RSVP) that is delivered on behalf of Veterans Affairs Canada. The Administrative Manager for OON has a passion for developing a motivated, diverse and engaged team of Administrative Coordinators.
Primary Responsibilities
Manage a small team of Administrative Coordinators working with our Out of Network (OON) providers. The Administrative Coordinators support service delivery as a central point of contact for the needs of OON providers delivering work for Participants. The duties of the team include:
Responding to email inquiries and answering telephone calls
Providing excellent customer service in addressing questions or concerns related to the process
Onboarding OON providers onto the Lifemark IT systemfor the purpose of claims processing
Follow-up on invoice inquiries
Completion of tracking and data spreadsheets on a daily basis
Provide administrative support as required
As the Administrative Manager, your duties would additionally include:
Provide leadership and belonging for your team members
Build team through hiring and training to meet work demands
Support and mentor new team members
Provide weekly reporting based on team tracking
Attend meetings with other Team Managers
Manage complaints and escalations
Bilingual is an asset
Security clearance required
What You Bring
Minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area
One (1)+ year(s) experience in an administrative role
Excellent customer service skills and telephone etiquette
High degree of organizational skills and ability to prioritize and multi-task
Excellent communication (verbal/written) and interpersonal skills
Strong digital literacy including MS Office, MS Teams, SharePoint
What We Offer
Competitive salary
Comprehensive and flexible health and dental benefits
Ongoing learning and development opportunities
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.
Apply today Visit for more information.
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