Distribution Agent

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
 
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.

This position is geared towards satisfying member and customer expectations by maintaining service level agreements and accurately distributing media based on business rules. This role is responsible for the daily distribution of sensitive and confidential media to all lines of business and regions.  

The incumbent maintains a high level of quality assurance, is highly adaptible, able to work in a fast paced environment and promotes Medavie's Core Values on the daily.   

Key Responsibilities

•    Distributes, analyzes, and organizes various types of sensitive and confidential media based on business rules and service level agreements for multiple regions. 
•    Practices and promotes a high level of quality assurance, in day-to-daoperations, on all items processed.
•    Builds and maintains relationships with team members and key stakeholders through open communication.
•    Updates business knowledge easily and readily; adapts to process changes with a change ready attitude and approach.
•    Works collaboratively with team members and leaders to ensure service levels are met and workflow is covered for all lines of business for each region on the daily.
•    Ensures administrations tasks are completed on the daily and recorded accurately; individual productivity tracker, incoming / outgoing job metrics, team tasks.
•    Ability to work in a fast paced, ever evolving environment while maintaining a positive outlook and living Medavie's Core Values.
•    Operates and performs maintenance on digital and mechanical equipment related to document and media processing; postage, inserting and envelope processing machines; scanners and associated software; printers and presses.
•    Other duties as assigned.

Required Qualifications

Education: High school diploma or equivalent

Work Experience: 6 months of relevant work experience in a customer focused, fast paced work environment.

Other Qualifications: Ability to lift or move items up to 22kg; highly adaptable; operate and maintain multiple pieces of equipment; strong communication skills, written and spoken; high attention to detail and familiarity with quality assurance measures.

Computer Skills: Experience working with Microsoft Office Suite, Microsoft Outlook, Lotus Notes, Kofax Capture, Kofax Total Agility, SharePoint, and Directories.

Language Skills: Bilingualism in English and French would be considered an asset.

Core Competencies

Knowledge: Demonstrates knowledge of customer needs and various processes and procedures in own work area as well as general understanding of processes in related work areas; has a broad understanding of how Medavie Blue Cross works.

Analytical Thinking: Uses business knowledge and experience to solve routine problems; discusses possible solutions and makes suggestions; demonstrates a willingness to consider new and innovative approaches.

Communication Skills: Listens to directions and instruction and accurately restates them for clarity to ensure full and mutual understanding; exhibits active listening skills; seeks to understand the point of view of others to prevent miscommunication problems.

Customer Orientation: Seeks info about internal and external customers and their business needs to ensure these needs are met with a commitment to excellence and quality; handles routine customer questions and problems independently; takes personal responsibility for correcting customer service problems.

Execution and Organizational Skills: Exhibits high levels of energy and perseverance on the pursuit of establlished goals; coordinates with team members and colleagues to ensure work is organized and completed to meet deadlines by ensuring the optimal use of resources; adjusts own priorities and plans as required.

Teamwork: Demonstrates an understanding of how job contributes to the overall work unit; helps others with problem situations without being asked; helps and encourages others by assisting them with their work and sharing ideas for improvement.
 

We are an Equal Opportunity Employer. 

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.