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1 month ago

Moncton, Canada Apptad Inc Full time

**Role: CSR Agent**

**Location: Moncton, NB**

**Duration
- Fulltime**
- Basic understanding of retail business within oil and gas industry and upstream/downstream business classification.
- Knowledge of different business model operation within downstream distribution eg. DODO model (Dealer Owned and Dealer Operated)
- Basic knowledge about of a retail station infrastructure set up like POS, pumps, pinpads, scanner etc.
- Understanding of the client's products and their possible technical realization
- Safe use of computers and systems
- Updates himself/herself regularly with Company policies on Information Security Management System
- Ensure adherence to legal & regulatory requirements as applicable to the nature of work
- Ensure adherence to Customer’s policies & procedures and access rights compliance
- Cooperate with Compliance and Security officers with Security Investigations
- Responsible for meeting individual productivity and quality targets with focus on personal growth and development

**Roles and Responsibilities**
- Carry troubleshooting steps and provide resolution on card transaction Issues, profile maintenance, card settlements, reconciliations, retail telecom issues and POS (Point of Sale) related issues.
- Incident Log and track calls in the designated system(s), prioritize, escalate and follow up outstanding jobs and ensure timely resolution to achieve customer satisfaction.
- Identify trends in the site calls and develop documentation to address these most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity.
- Other duties may be added and/or assigned as needed.

**Salary**: $19.00-$21.00 per hour

Ability to commute/relocate:

- Moncton, NB: reliably commute or plan to relocate before starting work (required)