Scheduling Clerk

3 weeks ago

East Gwillimbury, Canada The Regional Municipality of York Full time
POSITION PURPOSE
Reporting to the Supervisor, Paramedic Scheduling and Deployment, and under the guidance and direction of the Team Lead Paramedic Deployment, is responsible for the scheduling of Paramedic Services operational staff for the Region.

MAJOR RESPONSIBILTIES

Schedules, confirms, and verifies the daily, weekly and monthly scheduling of all Paramedic operations staff across multiple scheduling patterns, platoons, and shifts to ensure efficient operations. Assigns staff in order to maintain daily operations, provide coverage for special events and special operation units, attend training or participate in professional development, and provide extra staffing in the event of a disaster or contingency situation. Manages the allocation of staff resources, including documentation, record keeping, and data entry using scheduling software and Microsoft Office applications  Performs regularly scheduled data maintenance procedures. Administers the casual availability system through the distribution and collection of casual staff availability forms in order to schedule casual staff. Distributes and collects vacation request forms as per the collective agreement. Assists the Supervisor, Paramedic Services and Team Lead in preparing performance reports related to operational scheduling. Responds to inquiries and resolves concerns, as appropriate, from the general public etc. Participates in the Continuing Quality Improvement (CQI) process to identify ways to improve the Paramedic scheduling model


QUALIFICATIONS

Successful completion of a Secondary School Diploma or approved equivalent combination of education and experience. Understanding of scheduling techniques/methods and of Paramedic functions and operations. Knowledge of and demonstrated ability in applying the rules of the collective agreements, legislation, policies and procedures. Computer literacy in Scheduling Software and MS Office applications, including word processing, spreadsheet, scheduling, Access and the Internet. Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.

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