Customer Support Engineer
1 month ago
Job Title: Customer Support Engineer
Job Location: Laval, QC (Canada) - On-site
Duration: 6 Months
- Our Customer Support Engineer is responsible for maintaining a high standard of professional customer support. In this role, the Customer Service Engineer will act as the face for the company, making sure our customer needs are met in a timely and efficient manner.
Responsibilities:
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Reviews and approves operational quality of system equipment.
• Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
Critical Skills:
• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes
• Fluent in French and English
Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience.
• 1 plus year of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory setting
• Strong communication skills and ability to problem solve
Must Haves:
- Fluent in French and English
- Experience with scientific instrumentation
- Experience in Life Science environment
Technology Requirements:
• Ability to troubleshoot complex technology issues.
Additional Requirements:
- • Must be able to remains in a stationary position more than 25% of the time
• The person in this position needs to occasionally move inside and outside labs
• Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes
Performance Measurements:
- Timely completion of work orders
- Resume Review Date: ASAP
- Interview Date: ASAP
- Requests sent via: MS Teams
- Interviewers: Paul Felts, Manager and 1 local engineer assessment
- Type: MS Teams
#TB_PH
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