Manager, Agent Strategy

3 months ago

Toronto, Canada Upgrade, Inc. Full time
:

The ideal candidate has deep knowledge of Travel Agent business and Supplier call centers as they will be responsible for managing all existing and future North America agent partners. This responsibility encompasses all facets of account management such as day-to-day partner communications, performance reporting and QBR strategy, performance forecasting exercises, and growth expansion through various product solutions.The ideal candidate will also craft and deliver Uplift’s Agent Learning and Development Program. Additionally, they will have extensive experience with agent training and program management in order to create a curriculum from ground zero and successfully manage it to support our internal Account team and external agent partners.


What You'll Do:

Increase transaction volume and overall percentage penetration of the Agent BusinessExpand partnership with current portfolio through account management best practicesCreate and execute a world-class training program of the Uplift agent product solutions to support internal Account team and agent partnersFocus on the agent partner sector to plan, implement and manage strategic commercial activities/ pipeline to short and long term business goals and annual revenue targetsProvide top-notch account management, including frequent reporting with strategic insights identifying opportunities for growth, ongoing account management plan with actionable growth initiatives, and facilitating growth of existing partners by identifying and acting on new business/product opportunitiesOwn and execute an Agent Learning & Development Program, including training and development strategy to continuously increase engagement within agent communitiesIdentify and develop a comprehensive marketing strategy utilizing best practices and targeting while collaborating with internal data analytics, consumer marketing team, partner marketing team, market research and other teams as requiredDrive partnership growth and strengthen existing relationships by acting as a Subject Matter Leader at trade shows and other industry-related eventsLiaise with the central Customer Support Team to resolve issues for agents and Uplift customersWork with the larger Commercial team to inform, educate and assist with all agent initiatives

What We Look For:

3-5 years of experience in the travel industry Exceptional training skills with the versatility to perform product training in person, at events/trade shows or via webinarsStrong knowledge of agent operations and their different business models Experienced in developing business strategies to drive bottom line growthDemonstrated business acumen decision-making skills and the ability to identify, prioritize, and articulate highest impact initiativesStrong project management skills with the ability to facilitate meetings, present to all levels of the organization, deal with ambiguity and adapt to a fast-paced deadline-driven environmentMethodical problem solving skills with a desire to continuously learn and improve the current structureSuperior organizational and computer skills (word, excel, powerpoint, G suite)Strong analytical and presentation skillsAbility to work independently and efficiently detail (primarily home based) with a keen attention to detail The ability to work evenings, weekends and travel as required (travel constitutes 30 - 40% of the work schedule)Aptitude for making organizational improvements to craft and implement new cutting-edge initiatives and processes and must possess best in class inter-department and cross-functional communication acumenStrong knowledge, passion and experience in the travel industryBilingual -- excellent oral and written communication skills in both English and French is a plus


What We Offer You: 

Competitive salary and stock option plan100% paid coverage of medical, dental and vision insurance Flexible PTOOpportunities for professional growth and development Paid parental leaveHealth & wellness initiatives

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